Danielle West
Stockbridge,USA
Summary
Results-oriented service expert with proven success in enhancing client relations and operational efficiency. Skilled in problem-solving and process improvement, delivering exceptional customer experiences. Strong collaborator focused on team success and adaptable to evolving needs. Recognized for technical proficiency, effective communication, and leadership in achieving organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Consultant – Builders and Property Support/Universal Support Team
Georgia Power
McDonough, Georgia
03.2017 - Current
- Accomplishments with Georgia Power Company
- Technology Pipeline
- New Service Support Pipeline
- Social Media Pipeline
- Administrative/Facilities Pipeline
- Active Member of Voice, PRIDE, and AMIGOS Employee Resource Groups
- Active Member of Club of Hearts
- Assisted with Creating and Organizing Development Workshops at the Customer Care Center
- Created and Trained on the Procedure Flow program
- Trained peers and new supplemental employees
Sale and Service Consultant
Georgia Power
McDonough, Georgia
05.2014 - 03.2017
- Assisted customers with service inquiries and billing questions.
- Educated clients on energy-saving programs and options.
- Updated customer accounts in computer system, submitted payments and changed personal details.
Customer Service Representative
Convergent Outsourcing- Duke Energy
Atlanta, Georgia
02.2013 - 05.2014
- Processed billing inquiries orders for Commercial and Residential Customers
- Utilized multiple phones systems to direct calls
- Issued electrical service orders and emergency outages
- Utilized Microsoft Office Programs
- Telecommuted from office to home
Volunteer in Community
Side by Side Brain Injury Clubhouse
Stone Mountain, Georgia
08.2012 - 12.2012
- Assisted with scheduling daily activities using Microsoft Excel, Word, and Outlook
- Preparation boxed meals for community families
- Utilized office machines to complete administrative tasks including copier and shredder
- Handled clubhouse member’s lunch funds
- Answered and directed calls utilizing a multi-line phone system
Education
Bachelor of Science - Cyber Security
University of Phoenix
Tempe, AZ09-2027
Associate of Business Fundamentals -
University of Phoenix
Tempe, AZ05-2017
Classes in General Studies -
Macon State College
Macon, Georgia12.2011
Graduated -
Northeast Magnet High School
Macon, Georgia05-2008
Skills
- Microsoft Words
- Excel
- Power Point
- Outlook
- Microsoft Teams
- Calendar Management
- EGain Agent Tool
- Avaya Workspace programs
- Listening Skills
- Communication Skills
- Critical Thinking
- Analytical Skills
- Problem-Solving Skills
- File Organization
- Document Preparation
- Sensitive Information Management
- Switchboard Operations
- Multi-Program Operation
- RSA Token
- Remote Work Connection
- Telecommuting
- Order Management
- Phone Systems Operation
- Customer Information
- Cyber Security Principles
- Risk Assessment
- Network Troubleshooting
- Data Analysis
- Customer Service
- Project Management
Certification
- CompTIA A+ Core 1: Networking Fundamentals Certification
- CompTIA Network+: Solving Networking Issues Certification
- Service Desk, IT, Service Configuration, and Change Management Certification
- Fundamental Data Analytics Certification
Volunteer Experience
Volunteer, Side by Side Brain Injury Clubhouse, 1001 Main Street, Stone Mountain, GA, 30083, Aug 2012 - Dec 2012 (770) 469-9355
Timeline
Service Consultant – Builders and Property Support/Universal Support Team
Georgia Power
03.2017 - Current
Sale and Service Consultant
Georgia Power
05.2014 - 03.2017
Customer Service Representative
Convergent Outsourcing- Duke Energy
02.2013 - 05.2014
Volunteer in Community
Side by Side Brain Injury Clubhouse
08.2012 - 12.2012
Bachelor of Science - Cyber Security
University of Phoenix
Associate of Business Fundamentals -
University of Phoenix
Classes in General Studies -
Macon State College
Graduated -
Northeast Magnet High School
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