Danielle Whaler
Newport Beach,ca
Overview
2026
2026
years of professional experience
Work History
Server
Wind N Sea Reetaurant
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Collaborated with team members to optimize workflow during busy shifts.
- Displayed enthusiasm for service excellence, increasing referrals and walk-in business.
- Shared extensive knowledge of menu items, aiding customers in personal selections.
- Boosted sales through effective upselling techniques and thorough menu knowledge.
- Answered customer questions, provided recommendations, and recorded order details.
- Operated POS system to place orders, manage billing, and process complimentary items.
Server
Red Robin
2008 - 09.2009
- Managed order accuracy to ensure timely delivery and enhance guest satisfaction.
- Facilitated communication between front-of-house and back-of-house teams for optimized service flow.
- Maintained organized dining areas to uphold hygiene standards in restaurant.
- Increased sales through upselling techniques and comprehensive menu knowledge.
- Adhered to food handling procedures and safety guidelines for guest and team well-being.
- Streamlined order-taking process to reduce wait times during peak hours.
- Assisted customers with dietary restrictions by collaborating with kitchen staff on safe alternatives.
- Demonstrated multitasking skills while managing multiple tables without compromising service quality.
Personal Shopper
Instacart
2025 - Current
- Delivered knowledgeable support to customers throughout shopping and purchasing processes.
- Developed rapport with clients to tailor product selections to individual preferences.
- Reviewed customer orders to locate desired items and monitor app for updates.
- Provided exceptional service by promptly addressing issues, enhancing Personal Shopper reputation.
- Managed multiple shopping requests simultaneously while prioritizing urgent needs and maintaining quality.
- Adapted swiftly to changing demands, offering customized solutions to meet client expectations.
- Placed completed orders in labeled, temperature-appropriate storage for customer pickup.
- Participated in training sessions to enhance product knowledge and service skills.
Server, Busser, Hostess
Rodrigo’s Mexican Grill
2025 - 04.2025
Server/ Bartender
Islands Restaurant and Grill
01.2021 - 11.2024
- Delivered exceptional service in fast-paced restaurant environment by managing multiple tables simultaneously.
- Engaged with guests to build rapport, remembering preferences and greeting regulars by name.
- Facilitated teamwork during rush periods, assisting colleagues to maintain smooth operations.
- Crafted diverse cocktails and beverages to enhance guest experience and satisfaction.
- Monitored patrons' alcohol intake to promote responsible consumption and prevent issues.
- Maintained organized bar area, complying with health and safety regulations.
- Addressed customer complaints empathetically, transforming negative experiences into positives.
- Served high volumes of customers efficiently during special events and peak hours.
Server, Bartender, Manager
The Brig Restaurant
06.2020 - 04.2022
- Facilitated training for new servers on restaurant policies and menu knowledge for operational excellence.
- Ensured dining area cleanliness and organization while upholding health regulations.
- Addressed customer complaints efficiently to enhance overall satisfaction ratings.
- Promoted menu items tailored to guest tastes, driving upselling initiatives.
- Conducted complete opening and closing responsibilities for efficient shift transitions.
- Partnered with kitchen staff for prompt food preparation and order accuracy.
- Optimized supply levels by restocking during slower periods to maintain service quality.
- Demonstrated expertise in wines and spirits to provide customers with informed recommendations.
Server
RipTide Sushi
02.2007 - 04.2008
- Provided exceptional customer service, ensuring a welcoming dining experience for guests.
- Collaborated with kitchen staff to streamline food preparation processes, reducing wait times during peak hours.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
White House Restaurant and Lounge
2001 - 2007
- Enhanced guest dining experiences through attentive customer service.
- Efficiently processed orders and managed transactions to improve workflow.
- Collaborated with kitchen staff for timely food delivery and service excellence.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Boosted guest loyalty by remembering regulars' preferences and providing personalized greetings.
- Resolved complaints calmly, focusing on solutions to maintain guest satisfaction.
- Supported coworkers during busy periods, fostering a collaborative team environment.
- Demonstrated comprehensive menu knowledge when addressing guest inquiries on dishes.
Server
Chapparosa Grill & Spiritz
2001 - 2005
- Built strong rapport with regular customers, increasing business referrals.
- Communicated effectively with kitchen staff for timely meal preparation and delivery.
- Played a key role in organizing special events, enhancing restaurant's image.
- Efficiently processed orders, ensuring smooth workflow between front and back of house.
- Accurately handled cash transactions, contributing to precise financial records.
- Sustained cleanliness in dining area, promoting a pleasant atmosphere for patrons.
- Observed patrons for alcohol intake, taking steps to mitigate any issues.
- Completed opening and closing responsibilities to maintain operational efficiency.
Server
Marie Callenders Restaurant
2001 - 2002
- Effectively upsold menu items to enhance sales performance.
- Monitored stock levels and promptly restocked supplies during shifts.
- Ensured compliance with local alcohol regulations through continuous learning and adherence.
- Inspected dishes and utensils to guarantee cleanliness and hygiene standards.
- Adhered to health and safety protocols, maintaining sanitary environments for customers and staff.
Server
Harbor House Restaurant
2000 - 2001
- Upheld cleanliness standards in dining area, contributing to positive guest experiences.
- Delivered attentive service during busy times, fostering strong guest relationships.
- Leveraged POS system for streamlined order processing and billing management.
- Addressed customer queries effectively, offering customized recommendations and detailed order records.
- Enhanced customer satisfaction through swift responses to requests and individualized service.
- Accurately processed payments for food and drinks, maintaining balanced cash drawer.
Education
High School Diploma -
Saddleback College
Mission Viejo, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- Food delivery
- Wine service
- Food safety
- POS operation
- Liquor, wine, and food service
- Calm demeanor
- Dietary restrictions knowledge
- Positive and professional
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking
- High energy and stamina
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Server/ Bartender
Islands Restaurant and Grill
01.2021 - 11.2024
Server, Bartender, Manager
The Brig Restaurant
06.2020 - 04.2022
Server
RipTide Sushi
02.2007 - 04.2008
Server
Wind N Sea Reetaurant
Server
Red Robin
2008 - 09.2009
Personal Shopper
Instacart
2025 - Current
Server, Busser, Hostess
Rodrigo’s Mexican Grill
2025 - 04.2025
Server
White House Restaurant and Lounge
2001 - 2007
Server
Chapparosa Grill & Spiritz
2001 - 2005
Server
Marie Callenders Restaurant
2001 - 2002
Server
Harbor House Restaurant
2000 - 2001
High School Diploma -
Saddleback College