Danielle White
Charlotte,NC
Summary
Excellent ability to organize and consistently meet customer expectations. Self-starter and flexible team player who is capable of handling diverse responsibilities. Knowledgeable of standard registers and PC-based POS systems. Billing processes & credit memos & exchanges. Research. Microsoft Office, SAP Experience. Customer service. AP/AR & ADP payroll. Detail-oriented administrative team member well-versed in assisting with financial operations, managing records, and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Overview
12
12
years of professional experience
Work History
Administrative
BELFOR Property Restoration
11.2022 - Current
- Managing the front desk functions as they relate to phone calls, visitors and mail distribution.
- Responsible to maintain a professional presence while greeting visitors and answer calls.
- Use discretion as necessary when routing calls or providing information regarding the organization to callers.
- Manages the main machines, assists users, stamps mail, sends faxes, and retrieves and codes incoming mail.
- Creates and prints memos, correspondence, reports, and other documents when necessary.
- Process payments such as ACH, Cards and online payments
- Performs other clerical duties as needed, such as filing and maintaining client management system.
- Monthly reconciliation of credit card statements.
- Streamlined administrative processes for enhanced productivity and accuracy in document management.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Answers questions about organization and provides callers with address, directions, and other information.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Receives, sorts, and routes mail, and maintains and routes publications
- Orders, receives, and maintains office supplies.
- Comprehensive understanding of customer service, principles and practices
- Work under time constraints to meet specific timelines
- Attention to detail and keen sense of safeguarding other people's property and information
Fraud Claims Analyst
Wells Fargo
03.2020 - 11.2022
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Researched claims and incident information to deliver solutions and resolve problems.
Customer Care
Windstream Communication
07.2018 - 01.2020
- Respond to customer requests regarding products and services, process/procedures, billing, and repair requests.
- Increased membership retention rate by delivering exceptional customer care and building rapport with clients.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Oversaw daily operations of the Customer Care Team, ensuring timely resolution of inquiries through efficient resource allocation and workload distribution.
- Managed a diverse portfolio of accounts, cultivating strong relationships with clients to drive account growth and stability.
- Reduced average call handling time through efficient problem-solving skills while maintaining excellent service quality standards.
- Led by example, demonstrating a strong work ethic and commitment to the team''s success, resulting in increased overall performance levels.
Specialist LLL Account Payable
Walmart GSS NC
11.2015 - 05.2018
- Researched and resolved account payable discrepancies
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
- Improved invoice processing time by creating a standardized template for all departments to use when submitting expenses.
Shipping Coordinator
Pacific Coast Feather
09.2012 - 10.2015
- Filled customer orders according to standard operating procedures
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Streamlined shipping processes by implementing efficient tracking systems and inventory management techniques.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Oversaw warehouse crew stocking inventory and preparing loads.
Education
Associate of Science - Accounting
CCPC College
Charlotte, NC01.2017
High School Diploma -
Southern High School
06.2009
Skills
- Accounts Payable
- SAP
- Accounting
- Upselling
- Payroll
- Customer service
- General Ledger Reconciliation
- Accounts Receivable
- Customer support
- Customer retention
- Account Reconciliation
- Bank Reconciliation
- Administrative Law Acumen
- Administrative tasks completion
- Administrative Work Management
- Administrative Recordkeeping
- Administrative Support Proficiency
- Administrative tasks
- Administrative arrangements
Personal Information
Willing To Relocate: Anywhere
Timeline
Administrative
BELFOR Property Restoration
11.2022 - Current
Fraud Claims Analyst
Wells Fargo
03.2020 - 11.2022
Customer Care
Windstream Communication
07.2018 - 01.2020
Specialist LLL Account Payable
Walmart GSS NC
11.2015 - 05.2018
Shipping Coordinator
Pacific Coast Feather
09.2012 - 10.2015
Associate of Science - Accounting
CCPC College
High School Diploma -
Southern High School
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