Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle White

Irving

Summary

Dynamic professional with a strong work ethic and exceptional attention to detail, experienced at HCA Medical City Las Colinas as an OR Scheduler. Proven ability to enhance patient scheduling efficiency and streamline processes, leveraging critical thinking and advanced computer skills to improve service delivery and patient satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

OR Scheduler

HCA Medical City Las Colinas
09.2023 - Current
  • Managed calls efficiently with a professional approach.
  • Coordinated patient appointments for surgical, medical, and ancillary services through Meditech.
  • Determine suitable insurance plans and convey out-of-network carrier details to patient or physician office staff.
  • Informed physician office staff and patients of testing requirements according to scheduling module instructions.
  • Receive, maintain, and index physician orders according to facility and PODS guidelines.

Customer Support Specialist

WellHeath
04.2021 - 08.2023
  • Delivered prompt responses to customer queries through phone, email, live chat, and social media.
  • Handled customer issues through diagnosis and troubleshooting, escalating intricate problems to relevant internal teams.
  • Developed comprehensive understanding of company products and services to enhance customer assistance.
  • Documented customer interactions, issues, and resolutions with precision in CRM system.
  • Improved customer interactions by proactively identifying assistance opportunities.
  • Collaborated with sales, engineering, and product teams to enhance customer experience.

Patient Access Representative

Conifer Health
11.2018 - 03.2021
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patients
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.

Legal Secretary

Stamps & Stamps Attorneys at Law
09.2016 - 10.2018
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.

Medical Records Processor

Delta Health Systems
12.2013 - 09.2016
  • Acted as a reliable resource for colleagues, sharing knowledge and expertise to help them improve their own record processing skills.
  • Implemented new filing systems and organizational methods within the department, resulting in reduced retrieval times and increased overall efficiency during peak periods.
  • Successfully managed high volumes of incoming records while maintaining exceptional levels of accuracy and organization throughout the entire process lifecycle.
  • Effectively communicated with internal departments regarding record requests or discrepancies, demonstrating strong problem-solving abilities when addressing any issues that arose.
  • Played a key role in developing new strategies for improving overall efficiency within the records department, leading to measurable improvements in productivity levels.
  • Assisted in the implementation of a new electronic records management system, facilitating a seamless transition from paper-based processes.
  • Reduced turnaround time for record requests by optimizing workflow and prioritizing tasks effectively.

Education

Delta State University
Cleveland, MS

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Critical thinking
  • Customer service

Certification

Certified Medical Assistant

Timeline

OR Scheduler

HCA Medical City Las Colinas
09.2023 - Current

Customer Support Specialist

WellHeath
04.2021 - 08.2023

Patient Access Representative

Conifer Health
11.2018 - 03.2021

Legal Secretary

Stamps & Stamps Attorneys at Law
09.2016 - 10.2018

Medical Records Processor

Delta Health Systems
12.2013 - 09.2016

Delta State University

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