Danielle White-Nichols
Riverview,FL
Summary
My strong interpersonal and communication skills enable me to collaborate effectively with diverse teams and stakeholders. I have a proven track record of building strong relationships and fostering a positive work environment, which I believe is crucial for driving successful outcomes.
In addition to my experience, I am a quick learner and always strive to stay updated with the latest industry trends and advancements. I am confident that my ability to quickly grasp new concepts and technologies will enable me to contribute effectively to your team.
Overall, I am confident that my unique blend of skills, experience, and passion make me an ideal candidate for this position. I am committed to delivering exceptional results and going above and beyond expectations. I would be honored to join your team and contribute to its continued success.
Thank you for considering my application. I look forward to the opportunity of discussing how I can add value to your organization further.
Overview
20
20
years of professional experience
Work History
Lead Sales Consultant
Five Star Bath Solutions
03.2023 - Current
- As a Lead Sales Consultant, I was responsible for leading a team of sales consultants and driving sales performance to achieve company targets.
My role required strong leadership skills, excellent sales expertise, and the ability to build and maintain client relationships. Working closely with the sales manager, I developed strategies, provided training, and ensured the team met or exceeded sales goals. - Handled cash register operations and customer transactions to process payments.
- Greeted customers and provided product advice to increase sales.
- Monitored sales team performance and provided constructive feedback.
- Developed and maintained knowledge of current sales and promotions.
- Participated in store meetings and product training sessions to understand and sell items.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Kept detailed track of sales and customer information in company system.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Quoted prices, credit terms and other bid specifications.
- Built diverse and consistent sales portfolio.
- Key Responsibilities:
- Led and motivated a team of sales consultants to achieve sales targets and exceed customer expectations.
- Developed and implemented sales strategies, goals, and objectives to drive revenue growth.
- Provided ongoing coaching, mentoring, and training to sales consultants to enhance their selling skills, product knowledge, and customer service.
- Identified sales opportunities and potential clients, both within existing accounts and new prospects.
- Built and maintained strong relationships with key clients, ensuring their satisfaction and addressing any concerns or issues in a timely manner.
- Monitored and reported on sales performance, including individual and team targets, and sales forecasts.
- Assisted in the recruitment and selection of sales consultants, ensuring the team was staffed with qualified and motivated individuals.
- Stayed updated on industry trends, product knowledge, and sales techniques to provide valuable insights and guidance to the team.
- Conducted regular performance evaluations, provided feedback, and implemented performance improvement plans as necessary.
As a Lead Sales Consultant, I played a crucial role in driving sales performance and ensuring the success of the sales team. My leadership skills, sales expertise, and ability to build strong client relationships were instrumental in achieving company targets and exceeding customer expectations.
Spa Manager/lead Sales
Ice Cryospa And Medispa
08.2021 - 04.2023
- Maximized efficiency through time management and staff supervision to boost productivity.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recorded product sales into spa's weekly income report.
- Utilized promotions, print and digital marketing to attract new clients.
- Oversaw operations by managing activities related to Task training, treatment procedures, budget maintenance, insurance, inventory management and marketing.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maintained front desk workstation by keeping it clean and organized.
- Led spa tours for new members to familiarize guests with services provided.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Responded to customer inquiries or complaints.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Coordinated facility schedules to maximize usage and efficiency.
- Developed and implemented marketing strategies.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Generated reports to track spa performance and make recommendations for improvement.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Office/Payroll Manager
Randy’s High-Country Towing
03.2019 - 07.2021
- Type 45-60 wpm
- Knowledge of QuickBooks, Excel & Word
- Excellent multi-tasking and data entry skills
- Create invoices and submit to customers on daily basis
- Assist with collection of accounts past due
- Attention to detail
- Answer telephones
- Schedule tows creating/entering invoices, applying payments, answering phones, filing and scheduling tows
- Work days are Monday through Friday, 40 hours per week
- We are a casual, small office, dedicated to working together
- Handling all the QuickBooks and banking accounts, handling money daily, handling all the bills and paying all the bills for the company
- Handling thousands to hundred thousand-dollar checks
- I do and enter all payroll the only thing I didn’t handle was taxes.
- Processed payroll garnishments such as tax liens and child support.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
- Orchestrated and deployed unprecedented online employee timekeeping program to improve measurements of overtime and employee work hours.
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Oversaw high-volume accounting operations with Number-person team focused on efficient budget administration, AP/AR and other financial management needs.
- Calculated deductions and processed payroll for employees.
- Uploaded time records into System and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Administration Assistant
Sanders Law Firm
07.2018 - 03.2019
- Being the face to clients when they walk in
- Have clients fill out paperwork and get documents for clients to sign and fill out
- Order office supplies
- Clean the office
- Answer many different phone lines up to 15 lines at a time
- Taking messages for many different people
- Help with any documents that need to be drafted and or filed to the courts
- Had to work independently, organize and prioritize heavy workload and adapt to changing priorities
- Had to follow written and verbal instructions
- Had to work collaboratively in a team effort and independently
- I like to always have a “can do" attitude.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared weekly employee work schedules for team members.
- Consulted with manager on departmental policies and projects.
- Produced highly accurate internal and external letters and memoranda.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Arranged rapid office equipment repair and maintenance with vendors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Performed research to collect and record industry data.
General Manager
Cleats Bar & Grill East
07.2017 - 03.2019
- Iron Bird at the same time, Manager Duties include the following and more!
- Deliver excellent customer service and maintain a high standard of customer management, at all times
- Take full responsibility for the set-up and effective operation of the bar, within company policy, at all times
- Responsible for communicating with the owners in all aspects of shift events, operations, employees and customer relations
- Take full responsibility for the results achieved in the bar, including profit and loss (P&L) performance, liquor pours/cost, and customer satisfaction
- Ensure that opening and closing procedures are adhered to, in line with company policy, taking account of security and the health & safety of people and property
- Work in all areas of the bar, floor, kitchen and office, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified
- Be accountable for all cash management throughout the bar, including third-party providers (such as ATMs, Entertainment, Gaming, etc.); conduct thorough investigations for all cash-loss issues
- Review P&L account monthly with the owners, agreeing on clear targets for improvements for any targets not achieved
- Maximize all sales opportunities in the business, including quality of food and drink service and availability, using all company point-of-sale as directed; have an understanding of all promotions and point-of-sale requirements and work with the team to maximize sales at every opportunity
- Plan all shifts in line with budgeted targets and forecasts, taking the necessary daily action to reduce/increase hours, in line with sales
- Manage all delivery processes, including checking in orders, storage, stock rotation, security, loss investigation and staff training while on duty
- Manage all stock-management processes, including timely stock counts, line checks, wastage reports, loss investigation and staff training
- Complete product-ordering on time, every time; ensure full availability of all drink, food and non-consumable items while on duty
- Follow all company security procedures, including loss prevention measures and procedures for the security of staff and premises, at all times
- Carry out risk assessments to ensure staff and customers’ safety
- Monitor, update and respond to online comments, reviews and questions through social media
- Monitor and manage all maintenance issues and manage third-party contractors, including cleaners, where applicable while on duty
- Be aware of and adhere to licensing, data protection, and Health & Safety at Work, at all times
- Manage the service team, including motivating and leading the team to work to the highest standards, at all times
- Identify and monitor training needs and take an active role in developing people
- Manage the day-to-day performance of staff, in line with company personnel policies and procedures
- Manage the day-to-day attendance of staff, in line with company sickness and absence management policies and procedures
- Deal with any employee complaints and/or grievances promptly, in line with company guidelines
- Manage and maintain correct staffing levels, in line with targets and in relation to sales-forecasting
- Communicate effectively with the team, through regular meetings – manager’s meetings to be held weekly and staff meetings to be held monthly, in line with the communications calendar
- Manage the timely distribution and briefing-in of all company communications
- Manage and maintain employee personnel & training files
- Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment process, ensuring that all paperwork (including ‘proof of right to work’ documentation) is certified, copied and completed, in line with Home office and company guidelines
Manager
Iron Bird Brewing Co
09.2015 - 01.2017
- I am friends with the manager and owners So I would when they need help training or just when I like to make a little extra cash
- Customer service
- Cash handling and management
- Alcohol knowledge
- Team leadership and building
- Cleaning and organizing
- Customer engagement
- Can handle a bar and tables without being overwhelmed
- Handle parties and groups of 10/20/50 people
- Resolved problems with staff and customers
- Great relationships with customers
Weekend manager Bartender/waitress
St. Ives Pub & Eatery, Alamosa Co
12.2006 - 12.2011
- Extensive hands on experiences in Food/Beverage
- Skilled in maintaining inventory of the bar
- Experienced in mixed drinks and serving alcohol
- Punctual, team player, dedicated and supportive of -workers
- Efficient at maintaining an orderly and clean work shape and bar
- Proficient in handling cash debit and credit transactions
- Love working in fast paced environment
- Can handle a bar and tables without being overwhelmed
- Trained new staff
- Resolved problems with staff and customers
- Great relationships with customers
- Adams state college pre-school
Lead waitress/ shift manager
Pizza Den/Bistro Rialto Alamosa CO
06.2007 - 01.2011
- Worked for them on and off for many years! Multi-tasked by seating guests as they arrived, serving seated clientele and operating as a cashier for departing customers
- Sharpened communication skills by resolving customer complaints and creating win-win solutions to their problems
- Handled 7 table tickets an hour on average
- Learned to thrive in fast-paced work environments
- Built relationships with regular customers by learning and remembering their preferences
- Work as team with other staff members
- Worked while going to college and my first-year teaching
- Pre-k, Daycare in home/nanny
CNA
Bethesda Lutheran Group Homes
07.2004 - 05.2007
- Was high school job/after high school for a bit
- Under general supervision, responsible for supervising and assisting group home residents with activities and individual goals
- Complete records and documentation (e.g
- Daily data collection, progress notes, medications, administration records, etc.)
- Receive, review, process, file and submit a variety of documents and reports accurately and in a timely manner
- Operate a variety of office and other equipment (e.g
- Copier, telephone, vacuum, food preparation equipment, etc.)
- Handle emergency situations
Education
Early Childhood Education
Adam State College
Alamosa, CO01.2010
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Rhinelander High School
Rhinelander, WI05.2005
Certificate - Accounting Technology And Bookkeeping
Nicolet Area Technical College
Rhinelander, WI12.2006
Associate - Small Business Administration And Management
Adam State College
Alamosa, CO01.2010
Skills
- SKILLS/DUTIES & RESPONSIBILITIES
- Planning, organizing, staffing, leading, and controlling
- My responsibilities include interviewing, hiring, and training employees, managing schedules and staff related issues, and tending to the needs of guests
- Handling all the QuickBooks and banking accounts, handling money daily, handling all the bills and paying all the bills for the company
- My reviews are outstanding online
- Volunteering
- Management skills
- Excels in fast paced environments
- Graceful, careful, clean and friendly
- Excellent memory and listening skills
- Consistently held 7 table sections and more
- Natural leader and team player
- Interpersonal Skills able to get along well with co-workers, can work well alone
- Flexible Willing to try new things and I am interested in improving
- Efficiency on assigned tasks
- Communications Good written and verbal presentation skills Use proper grammar and have a good speaking voice
- Cash Sales Balanced register and prepared daily sales summary and
- Deposits
- Hard-working
- Manage Profitability
- Maintaining Clean Work Areas
- Customer Acquisition
- Information Updates
- Employee Coaching
- Customer Inquiries
- Corporate Social Responsibility
- Assignment Delegation
- Bank Reconciliation
- Social Media Platforms
- Seasonal Promotions
- Advertising Techniques
- Operational Efficiency
- Supply Monitoring
- Intake Forms
- Budget Administration
- Critical Thinking
- Community Organization
- Set Organizational Policies
- Compliance Requirements
- Reading Comprehension
- Constructive Feedback
- Filing Systems
- Customer Demographics
- Staff Meetings
- Staff Support
- Cash Register Operations
- Bank Deposits
- Client Service Management
- Corrective Actions
- Industry Standards
- Special Events
- Team Collaboration
- Team Relationships
- Skin Care
- Manage Inventory
- Store Operations
- Accounting Records
- Vendor Contracts
- Customer Relationship Management
- Motivational Leadership
- Schedule Coordination
- Spa Advertising
- Team Goals
- Detailed Instruction
- Cost Savings
- Inventory Accuracy
- Activities Management
- Serve Customers
- Confidentiality Requirements
- Administrative Support
- Promote Products
- Front Desk Management
- Team-Building Exercises
- Schedule Appointments
- Preventive Maintenance
- Organize Schedules
Timeline
Lead Sales Consultant
Five Star Bath Solutions
03.2023 - Current
Spa Manager/lead Sales
Ice Cryospa And Medispa
08.2021 - 04.2023
Office/Payroll Manager
Randy’s High-Country Towing
03.2019 - 07.2021
Administration Assistant
Sanders Law Firm
07.2018 - 03.2019
General Manager
Cleats Bar & Grill East
07.2017 - 03.2019
Manager
Iron Bird Brewing Co
09.2015 - 01.2017
Lead waitress/ shift manager
Pizza Den/Bistro Rialto Alamosa CO
06.2007 - 01.2011
Weekend manager Bartender/waitress
St. Ives Pub & Eatery, Alamosa Co
12.2006 - 12.2011
CNA
Bethesda Lutheran Group Homes
07.2004 - 05.2007
Early Childhood Education
Adam State College
Rhinelander High School
Certificate - Accounting Technology And Bookkeeping
Nicolet Area Technical College
Associate - Small Business Administration And Management
Adam State College
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