Danielle Whitener
Cincinnati,OH
Overview
28
28
years of professional experience
Work History
Foreclosure Team Lead
Fifth Third Bank
12.2015 - Current
- Trained new team members extensively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development.
- Collaborated with other departments to streamline workflows and improve interdepartmental coordination.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed risks and mitigated potential issues through proactive planning and monitoring.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Tracked and analyzed operational data.
- Cultivated positive relationships with vendors to maintain expected investor timelines.
- Coached team members in techniques necessary to complete job tasks.
Senior Administrative Assistant
Adecco
09.2014 - 12.2015
- Kept files and records in content management systems.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
Bookkeeper
American Weathertechs
05.2012 - 06.2014
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
Bartender
Another Bar
07.2011 - 04.2012
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Legal Assistant
Gerner & Kearns
03.2011 - 06.2011
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting deeds or summarizing fees due by individual county offices.
- Created a database for each county in Ohio, Kentucky and Indiana outlining their requirements for legal documentation and filing after a Sheriff's sale of foreclosed properties.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Ensured compliance with legal procedures and court requirements through diligent monitoring and application of rules.
Bartender
Coaches Corner
04.2007 - 10.2010
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Resident Account Coordinator
Riverview Community
08.2005 - 03.2007
- Maintained accurate resident records, handling all aspects of Medicaid billing including account audits and collections.
- Educated families and residents in the Medicaid application process.
- Communicated directly between residents and Hamilton County Department of Jobs and Family Services to assist residents with reapplication.
Bookkeeper
Southern Ohio Builders
02.2003 - 12.2004
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Fielded daily service calls and resolved costumer complaint.
Table Games Dealer
Argosy Casino & Hotel
09.1997 - 03.2002
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
Licensed Managing Cosmetologist - Cosmetology
Western Hills School of Beauty
Cincinnati, OH04-1995
High School Diploma -
Western Hills High School
Cincinnati, OH06-1993
Timeline
Foreclosure Team Lead
Fifth Third Bank
12.2015 - Current
Senior Administrative Assistant
Adecco
09.2014 - 12.2015
Bookkeeper
American Weathertechs
05.2012 - 06.2014
Bartender
Another Bar
07.2011 - 04.2012
Legal Assistant
Gerner & Kearns
03.2011 - 06.2011
Bartender
Coaches Corner
04.2007 - 10.2010
Resident Account Coordinator
Riverview Community
08.2005 - 03.2007
Bookkeeper
Southern Ohio Builders
02.2003 - 12.2004
Table Games Dealer
Argosy Casino & Hotel
09.1997 - 03.2002
Licensed Managing Cosmetologist - Cosmetology
Western Hills School of Beauty
High School Diploma -
Western Hills High School
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