Danielle Wiegand

Office Manager

Aquatic Adventures - Swim

Roanoke, Virginia

06.2017 - 07.2024

Responded to customer inquiries via phone or email in a professional manner.
Managed, scheduled and coordinated office functions and activities for employees.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Supervised staff members, organized schedules and delegated tasks.
Reviewed files and records to obtain information and respond to requests.
Implemented and maintained company protocols to facilitate smooth daily activities.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Automated office operations for managing client correspondence, payment schedules and data communications.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Managed office inventory and placed new supply orders.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Monitored payments due from clients and promptly contacted clients with past due payments.
Reviewed completed work to verify consistency, quality, and conformance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Evaluated individual and team business performance and identified opportunities for improvement.
Assisted in recruiting, onboarding and training new employees.
Interviewed prospective employees and provided input to HR on hiring decisions.
Taught basic survival skills such as floating, treading water, emergency exits from the pool.
Updated records of attendance, skill levels achieved and other relevant information for each student.
Encouraged students to build confidence in and out of water by making swimming fun.
Promoted classes and facility amenities on social media.
Assessed swimming skill levels for each student and placed accordingly depending on results.
Organized lesson plans according to the individual needs of students.
Provided swimming instruction to individuals and groups of all ages.
Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
Developed and implemented individualized swim instruction plans for students of varying ages and skill levels.
Invited individuals of all ages and fitness levels to participate in classes.
Managed scheduling of swim lessons and pool usage to maximize efficiency and accommodate diverse needs.
Developed strategies for challenging behaviors exhibited by students during lessons.
Conducted regular safety checks of the facility including chemical levels in the pool water.
Collaborated with parents and guardians to address concerns and outline student progress.
Participated in staff training sessions to continually improve teaching and safety skills.
Participated in monthly training courses to stay up-to-date in water rescue techniques.
Built and established lasting relationships using encouragement and personal support.
Prepared and maintained accurate records of student attendance, progress, and certifications.
Provided assistance to students with special needs, adapting teaching methods to meet individual requirements.

Summary

Overview

Work History

Office Manager

Education

High School Diploma -

Skills

Certification

Timeline

Office Manager

High School Diploma -

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