Summary
Work History
Education
Skills
Timeline
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Danielle Wiggins

Dallas,TX

Summary

Experienced Customer Service Representative with a track record of 5+ years in enhancing customer satisfaction through strategic problem-solving and efficient service protocols. Utilizes expertise in data analysis and digital tools to drive real-time service improvements and boost customer retention. Committed to fostering team success and continuously elevating service quality in fast-paced environments.

Work History

Team Lead

Spruce Homes LLC
  • Responsible for managing digital communication channels to assist callers, driving inbound sales by acquiring and retaining customers, responding to product inquiries, and providing personalized recommendations to meet customer needs.
  • Efficiently manage multiple digital communication channels (chat, text, email) and software platforms while assisting callers.
  • Handle inbound sales by securing new customers and retaining existing ones through effective communication and solutions-based selling.
  • Respond to customer inquiries regarding product offerings, ensuring clarity and engagement.
  • Provide tailored recommendations, aligning products and services with customer needs and expectations to enhance satisfaction.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively..

Elite Sales Agent

American Airlines
  • Responsible for giving every customer a memorable and professional experience while servicing member accounts and reservations
  • Serviced Reward Member accounts and provided travel options both internationally and domestic
  • Followed company protocols and regulations to provide customers with accurate and proper expectations
  • Drove customer satisfaction through personalized service, resulting in recognition as a top performer and exceeding company goals consistently
  • Implemented creative problem-solving techniques to resolve complex customer issues, earning leadership recognition and rewards

Legal/Medical Technician

Social Security Administration
  • Responsible for analyzing and summarizing complex medical documentation for 8 Administrative Law Judges within the Office of Disability Adjudication and Review
  • Serve as primary liaison for clients, law groups, and medical professionals, addressing inquiries with empathy and professionalism
  • Manage high-volume caseload across multiple states, consistently exceeding performance targets and earning annual bonuses
  • Adapt to multiple roles during hearings, seamlessly filling in for absent staff and maintaining procedural integrity
  • Meticulously review and process case files, ensuring compliance with legal and medical standards for disability adjudication

Education

Bachelor Of Science - Marketing Management

Western Governors University
Salt Lake City, UT

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Google Suite
  • Team Building
  • Customer Relations
  • Product and Service Sales
  • Quality Assurance
  • Call Center Metrics

Timeline

Team Lead

Spruce Homes LLC

Elite Sales Agent

American Airlines

Legal/Medical Technician

Social Security Administration

Bachelor Of Science - Marketing Management

Western Governors University

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Danielle Wiggins