Support needs of OBGYN patients with unsurpassed clinical knowledge and interpersonal communication skills. NC-licensed healthcare professional passionate about providing culturally-competent assistance to every patient. Excellent problem-solving, charting and quality assurance management skills.
Clinic and phone triage of patients including urgent/emergent walk-ins; makes recommendations for care utilizing approved standing orders and protocols. Schedules patients on provider schedules. Uses critical thinking to follow physician approved protocols for prescription refills; utilizes appropriate physician consultation to work within the scope of practice. Assists patients with scheduling acute or routine appointments, educates patients regarding abnormal test results and/or medical conditions, and explains medical terms and procedures. Demonstrates independent critical thinking with the ability to multi-task in various departments including: urgent situations, giving work direction, and prioritizing work.
Highly effiecient in online communication system with patients through the patient portal corresponding with upward of 75-100 patient emails per day. Established a compassionate enviorment for patients needing assistance while taking on average 75-100 calls per day. Management of specialtity medications for fertility, pregnancy and menopausal patients. Followed patients who were in need of mammogram follow ups to assist wtih additional imaging scheduling & follow up care.
Overall management of patients in need of OB/GYN.
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Patient Care Assessment