Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Wilcox

Commercial Point,OH

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience

Work History

Multi Skilled Technician

Mt Carmel Hospital
07.2023 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Provided vital signs and lab orders.
  • Transferring patient to beds, wheelchair, or chairs.
  • Teamwork when codes take place

National Certified Medical Assistant

Mt Carrmel
09.2022 - 07.2023
  • Boosted immunization rates within the practice population by administering vaccinations according to established guidelines and schedules.
  • Provided exceptional customer service at the front desk – registering new patients, updating existing records and addressing inquiries.
  • Continuously expanded medical knowledge by participating in continuing education opportunities relevant to the Medical Assistant role.
  • Strengthened relationships with community resources, such as pharmacies and diagnostic services, to expedite patient care coordination.
  • Increased patient satisfaction with compassionate bedside manner and effective communication skills.
  • Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
  • Collaborated with healthcare team members to develop customized care plans tailored to individual patient needs.
  • Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
  • Streamlined office operations by managing inventory, ordering supplies, and maintaining organized workspaces for optimal performance.
  • Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
  • Implemented improvements in infection control practices, resulting in a safer environment for both patients and staff members.
  • Enhanced clinic efficiency by scheduling appointments and organizing patient flow to reduce wait times.
  • Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
  • Expedited processing of lab results by collecting specimens promptly and accurately following proper protocols.
  • Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
  • Promoted health education by creating informative materials on common medical conditions and preventive measures for distribution to patients.
  • Improved patient care by efficiently managing medical records and maintaining accurate documentation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Account Manager, Inside Sales

Health Care Logistics
02.2019 - 01.2021
  • Developed and implemented sales strategies to increase revenue.
  • Conducted thorough market research to identify emerging industry trends, adjusting sales strategies accordingly.
  • Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.
  • Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
  • Expanded client base through targeted prospecting and effective lead generation efforts.
  • Provided comprehensive sales reports, offering valuable insights into trends and areas for improvement within the sales process.
  • Enhanced team productivity by streamlining internal processes and implementing efficient sales strategies.
  • Implemented successful sales campaigns that attracted new customers and increased overall business profitability.
  • Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
  • Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Strategically prioritized workload based on account size, potential revenue gains, or risk factors affecting success.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Increased overall revenue by identifying upselling opportunities and presenting relevant product offerings to existing clients.
  • Facilitated regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Updated accounts and maintained long-term relationships with clients.
  • Secured new accounts by strategically pursuing leads, generating over in revenue monthly.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

CSR

Title First Agency
06.2007 - 08.2009
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Responded to customer requests for products, services, and company information.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • File documents at the courthouse.
  • Searched county websites for documents.
  • Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
  • Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
  • Coordinated with escrow officers to ensure seamless closings on real estate transactions involving title transfers.
  • Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
  • Researched ownership interests and liens on real estate properties.
  • Assisted in preparation of title insurance policies and title commitments.

Education

High School Diploma -

Millersport High. School
Millersport, OH
06-2007

Skills

  • Maintenance and repairs
  • Troubleshooting
  • Computer-assisted diagnostics
  • Deadline-oriented
  • Customer rapport
  • Information tracking
  • Customer interaction
  • Troubleshooting and diagnosis
  • Customer Service
  • Time management abilities
  • Problem-solving abilities
  • Multitasking
  • Professionalism
  • Reliability
  • Adaptability
  • Computer Skills
  • Safety Protocols
  • Emergency Response
  • Quality Assurance

Timeline

Multi Skilled Technician

Mt Carmel Hospital
07.2023 - Current

National Certified Medical Assistant

Mt Carrmel
09.2022 - 07.2023

Account Manager, Inside Sales

Health Care Logistics
02.2019 - 01.2021

CSR

Title First Agency
06.2007 - 08.2009

High School Diploma -

Millersport High. School

Similar Profiles

CREATE PROFILE
Danielle Wilcox