DANIELLE WILCOX
Touched By Dani
Cincinnati,OH
8
years of professional experience
Detail-oriented Customer Service Professional with expertise in account assistance, issue resolution, and appointment coordination. Strong in documenting interactions and managing multiple requests while ensuring accurate information. Experienced in Microsoft Office applications and equipped with effective organizational and problem-solving skills to enhance service coordination.
Work History
Self-Employed Hairstylist
6 Years 9 Months- Coordinated client appointments, managed scheduling changes, and communicated service details to ensure seamless client experiences.
- Responded to client inquiries and resolved routine service concerns, enhancing client satisfaction.
- Maintain appointment information and client details to support accurate scheduling and follow-up.
- Communicate updates clearly and maintain positive client relationships.
- Organize daily business operations independently, demonstrating accountability and time management.
- Facilitated client service operations to ensure seamless communication and support.
- Executed precision haircuts, blowouts, and formal styling aligned with individual client needs.
- Conducted client consultations to determine preferred cuts, color formulas, and styling outcomes.
Customer Service Representative
2 Years- Responded to customer inquiries on accounts, billing, products, and service requests, ensuring customer satisfaction.
- Identified solutions for customer concerns and followed up with customers.
- Managed multiple customer requests while maintaining accuracy and professional service.
- Managed multiple customer requests with accuracy and professionalism, enhancing overall customer experience.
- Explained company policies, procedures, and service options to customers, facilitating informed decision-making.
- Escalated complex issues to the appropriate departments for resolution.
- Followed established procedures and maintained accurate customer records.
Customer Service Representative
2 Years- Facilitated resolution of customer questions, service requests, and account concerns to enhance satisfaction.
- Investigated customer issues, delivering tailored solutions and outlining actionable next steps.
- Researched customer issues and provided appropriate solutions or clear next steps.
- Communicated policies, procedures, and service information clearly and professionally.
- Handled multiple customer inquiries simultaneously, ensuring accuracy and high service quality.
- Referred complex concerns to the appropriate team or department for additional assistance.
- Followed established procedures and maintained professional customer service standards.
Education
High School Diploma
Skills
Hair styling techniques
Client consultation
Appointment management
Client relations
Client management
Service coordination
Issue resolution
Operational support
Recordkeeping
Data accuracy
Word processing and Excel
Professional communication
Problem solving
Time management
Rapid learner
Account systems
Timeline
Customer Service Representative
AT&T
01.2021 - 01.2023Read More
Self-Employed Hairstylist
Touched By Dani
01.2020 - CurrentRead More
Customer Service Representative
RDI
01.2019 - 01.2021Read More
Princeton High School
High School Diploma
Read More
ADDITIONAL QUALIFICATIONS
- Strong organizational and time-management skills.
- Professional written and verbal communication.
- Ability to prioritize tasks and adapt to changing needs.
- Commitment to accurate documentation and customer satisfaction.
- Willingness to learn facilities service coordination and work order management procedures.
Personal Information
I am a reliable, organized, and hardworking woman who enjoys helping others. I learn quickly, communicate well, and work well independently or as part of a team. Some of my hobbies include crocheting, knitting and painting. I apply my creativity with anything I do.