DANIELLE WILEY
Fruitland Park
Summary
Dynamic customer service professional with extensive experience at Wawa, excelling in complaint resolution and team member training. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in payment processing and multitasking, consistently improving service efficiency and fostering a positive environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Customer Service Associate
Wawa
08.2019 - Current
- Trained new team members on customer service protocols and company policies.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Managed daily operations to ensure smooth workflow and optimal service delivery.
- Implemented process improvements that streamlined service efficiency and reduced wait times.
- Monitored performance metrics, providing feedback to team members for continuous improvement.
- Resolved escalated customer complaints effectively while maintaining composure under pressure.
- Prepared food items according to established recipes and safety standards.
- Operated kitchen equipment and maintained cleanliness of workstations.
- Maintained compliance with health regulations and sanitation standards consistently.
- Trained new staff on food preparation techniques and safety protocols effectively.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Implemented waste reduction strategies, contributing to cost savings.
- Maintained accurate records of food temperatures to ensure safety standards were met.
Crew Member
McDonald's
08.2017 - 09.2018
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and fostering repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards for food preparation.
- Collaborated with team members to maintain smooth workflow during peak hours, enhancing overall operational efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Team Member
Sheetz
10.2012 - 07.2014
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, processing transactions accurately and handling various payment methods.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards consistently.
- Assisted in inventory management, restocking shelves promptly to enhance product availability for customers.
- Monitored stock levels and communicated needs to management, preventing shortages and enhancing operations efficiency.
- Implemented best practices for food preparation and safety, contributing to overall quality assurance initiatives.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Education
No Degree - Accounting
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
University High School
Morgantown, WV05.2013
Skills
- Complaint handling
- Fast learner
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team member training
- Positive and friendly
- Customer support
- Complaint resolution
- Payment processing
Certification
Servesafe
Timeline
Lead Customer Service Associate
Wawa
08.2019 - Current
Crew Member
McDonald's
08.2017 - 09.2018
Team Member
Sheetz
10.2012 - 07.2014
No Degree - Accounting
Southern New Hampshire University
High School Diploma -
University High School