Danielle Williams
Customer Service Rep
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Universal Agent
Litigation Practice Group
10.2021 - 01.2023
- Welcomed customers with friendly greetings, answered general questions, gathered nature of calls, and directed them to specific offices.
- Educated customers about billing, payment processing, and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained confidentiality of information regarding clients and company.
- Handled assignments independently with good judgment and critical thinking skills.
- Organized, maintained, and updated information in computer databases.
- Answered phones promptly and directed incoming calls to correct offices/Dept.
- Collected debit and ACH payments, processed transactions, and updated relevant records.
- Managed multiple tasks and met time-sensitive deadlines.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Agent
Map Communications Inc
03.2017 - 09.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Operated switchboard and routed incoming calls to appropriate departments.
- Supported customers by managing 90+ calls per day efficiently while maintaining professionalism and upbeat tone.
Education
High School Diploma -
Desert Rose High School
Las Vegas, NV06.2014
Skills
- Typing Skills
- Continuous Improvement
- Message Distribution
- Computer Skills
- Polite Communication Skills
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Prioritization
- Effective communication, interpersonal skills, and ability to incorporate appropriate phone etiquette
- Maintaining Clean Work Areas
- Persuasive Negotiations
- Active Listening
Timeline
Universal Agent
Litigation Practice Group
10.2021 - 01.2023
Customer Service Agent
Map Communications Inc
03.2017 - 09.2021
High School Diploma -
Desert Rose High School
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