Danielle Williams
Palatka,FL
Summary
Diligent Customer Care Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements. Strong ability to communicate and maintain accurate records. Decisive problem solver with an enthusiastic attitude and desire to please consumers.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Walmart
Palatka, United States
07.2018 - Current
- As a customer service manager I strive to give the overall best customer service experience that I can to my guest and to my associates
- I handle guest related problems also Associate related problems .I make register tills, handle transactions far as cash credit debit ,i also handle phone transactions with the companies vendors and guest related problems I lead a team that is staffed 20 or more, I make sure all areas are clean and up to standard I teach associates about our one best way policy making sure they understand how registers are supposed to be kept ,how their area is supposed to be kept ,and how guest are supposed to be treated as well as each other
- I handle money services which includes Walmart to Walmart services ,money gram services ,check cashing , providing money orders ,and bill payments.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Team Member
CVS Pharmacy
Palatka, FL
07.2023 - 01.2024
- Provided customer service support to ensure satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Assistant Store Manager
Family Dollar
Palatka, FL
04.2023 - 08.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Admission Representative
South Florida Fair & Expo
West Palm Beach, United States
12.2016 - 01.2019
- As an admissions representative to South Florida Fair & Expo, I handle all will-call orders for guests who have purchased their tickets in advance online and guess who have not purchased their tickets in advance online
- look up orders to see when tickets were purchased, if they have been cashed in, or if they have been delivered to the Guest residence
- I handle cash credit via debit transactions I assist with guest related personal information and changing guest personal information
- I keep my area clean and answer all telephone related questions when guest call.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
Associate of Science - Business Management
St. John River College
12.2020
High School Diploma - Business Clerical
Miami Job Corps
12.2003
Skills
- Customer relations
- Customer needs assessments
- Retail marketing
- Data entry
- Customer service excellence
- Customer service
- Data management
- Refunds processing
- Problem resolution
- Sales transactions
- Sales Promotion
- Schedule Coordination
- Training and mentoring
- ID Verification
- Cash Handling
- Payment Processing
- Returns processing
Timeline
Team Member
CVS Pharmacy
07.2023 - 01.2024
Assistant Store Manager
Family Dollar
04.2023 - 08.2023
Customer Service Manager
Walmart
07.2018 - Current
Admission Representative
South Florida Fair & Expo
12.2016 - 01.2019
Associate of Science - Business Management
St. John River College
High School Diploma - Business Clerical
Miami Job Corps