Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2019 - Current
Prepared, calibrated, and monitored production levels to achieve targets.
Enforced company policies and regulations with employees.
Applied security, safety and loss prevention strategies during shifts.
Helped store management meet standards of service and quality in daily operations.
Trained new employees and delegated daily tasks and responsibilities.
Resolved conflicts between employees and customers to maintain positive and productive work environments.
Guest Service Representative
Target
10.2019 - 08.2021
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Resolved guest complaints and discrepancies in prompt and courteous manner.
Maintained high level of professionalism and discretion when dealing with guests.