Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Williams

Albany,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
06.2019 - Current
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Enforced company policies and regulations with employees.
  • Applied security, safety and loss prevention strategies during shifts.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved conflicts between employees and customers to maintain positive and productive work environments.

Guest Service Representative

Target
10.2019 - 08.2021
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Maintained high level of professionalism and discretion when dealing with guests.

Education

Bachelor of Science - Biology

Russell Sage College
05.2024

Skills

  • Motivational Leadership
  • Complex Problem-Solving
  • Multicultural Awareness
  • Computer Skills
  • Analytical and Critical Thinking
  • Financial Management
  • Conflict Resolution Techniques
  • Verbal and Written Communication
  • Group and Individual Instruction

Timeline

Guest Service Representative

Target
10.2019 - 08.2021

Shift Supervisor

Starbucks
06.2019 - Current

Bachelor of Science - Biology

Russell Sage College
Danielle Williams