Danielle Williams
Westfield,PA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Corning Incorporated. Expert in office administration and inventory management, I excel in streamlining processes and fostering positive client relations. My adeptness in data entry and verbal communication has significantly contributed to workplace achievements, embodying a results-driven approach with a focus on continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Forklift Operator
Corning Incorporated
12.2020 - Current
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Transported goods between warehouse locations according to shipment and storage needs.
Service Clerk
Acorn Marketing
09.2014 - 01.2015
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Maintained and organized service reception area and checkout counters.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.
- Processed transactions quickly and accurately, resulting in reduced wait times for customers.
- Handled returns and exchanges professionally, ensuring customer satisfaction while adhering to company policies.
- Streamlined store operations by maintaining a well-organized and clean environment for customers.
- Consistently upheld company values through excellent work ethic and dedication to delivering outstanding service.
Personal Care Aide
Helpmates Incorporated
10.2012 - 08.2014
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored progress and documented patient health status changes to keep care team updated.
Administration Assistant
Code Inspections Incorporated
10.2005 - 01.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Knowledge and experience in Microsoft Word, Excel Spreadsheets, PowerPoint, Kronos, Prophecy.
Education
Administration Assistant Certification - Buisness Administration
Pennfoster
Scranton, PA06.2020
Highschool Diploma -
Mansfield Jr Sr Highschool
Mansfield, PA06.2006
Skills
- Office Administration
- Data Entry
- Word Processing
- Scheduling appointments
- Telephone reception
- Confidential Document Control
- Customer Relations
- Office Management
- Spreadsheet Management
- Mail handling
- Verbal Communication
- Inventory Management
- Bookkeeping
- Calendar Management
- File Organization
- Document Scanning
- Multi-Line Phone Systems
Certification
Administration Certification
Timeline
Forklift Operator
Corning Incorporated
12.2020 - Current
Service Clerk
Acorn Marketing
09.2014 - 01.2015
Personal Care Aide
Helpmates Incorporated
10.2012 - 08.2014
Administration Assistant
Code Inspections Incorporated
10.2005 - 01.2008
Administration Assistant Certification - Buisness Administration
Pennfoster
Highschool Diploma -
Mansfield Jr Sr Highschool