DANIELLE WILLIAMS
Chesapeake,VA
Summary
Committed and personal Care Assistant with experience in supervising and assisting clients with meal preparation and daily activities to promote their independence. Caring and compassionate with a proven history of receiving positive feedback from clients. Diligent caregiver focused on providing optimal support to clients through personalized assistance and care, particularly in managing diverse medical conditions. Proficient in organizing medications, doctor appointments, and personal activities. Caring, organized, and friendly nature allows for excellent interpersonal skills. Dependable employee who establishes rapport and trust with patients while assisting them with daily living tasks to enhance their quality of life. Driven to prioritize individual needs with attention to important details. Valued for being accommodating, kind-hearted, and a dedicated team player who is always willing to expand knowledge and take on additional responsibilities to meet team goals. Successfully manages multiple priorities with organizational skills and a positive attitude.
Overview
12
12
years of professional experience
Work History
Personal Care Assistant
Home Health Care Aid
03.2022 - Current
- Managed approximately 15-20 incoming calls, emails and faxes per day from Patients needing assistance with health care.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Assisted patients with self-administered medications.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client's specific needs.
- Conferred with supervisor to discuss patient condition and medical care.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Scheduled daily and weekly care hours for client caseload.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
SALES LEADER
Boost Mobile
02.2019 - 03.2022
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Answer customers' questions about products, prices, availability, or credit terms
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
SALES ASSOCIATE
Metro-By -TMobile
09.2017 - 01.2019
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment.
PERSONAL CARE ASSISTANT
Home Health Care for Family
02.2013 - 09.2017
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to supervisor
- Perform duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Managed approximately 10 incoming calls, emails and faxes per day from Members pertaining to healthcare assistance.
Education
Associate in Arts (A.A.) Arts Candidate -
Tidewater Community College
Norfolk, VA05.2026
GED -
PCA CERTIFICATION (Personal Care Aide)
Norfolk, VA02.2011
Skills
- Communication and Interpersonal Skills
- Experience With CRM or POS Software
- Customer-Focused Mindset
- Deep Knowledge in Product or Inventory
- Genuine Enthusiasm for Company and Products
- Creative Problem Solving & Decision Making When Dealing with Customer Issues
- Empathic Attitude
- Business Level Speaking, Reading, &Writing
- Ability to Adapt & Prioritize Across Multiple Tasks and Unexpected Situations
- Active Listening and Trust-Building
- Ability to Learn Quickly and Accept Feedback
- Time management
- Emotional Support
- Medication Administration
- Patient Management
- Case Management
- Time Management
- First aid and safety
- Verbal and written communication skills
- Multitasking and Organization
- Compassionate communication
- Records Management
Additional Information
Retail Sales Associate Collaborative, creative, and sales-driven professional with over 20 years of experience. Delivers high quality and consistent customer service while multitasking in fast-paced work environments. Skilled in marketing store products to increase overall company revenue.
Timeline
Personal Care Assistant
Home Health Care Aid
03.2022 - Current
SALES LEADER
Boost Mobile
02.2019 - 03.2022
SALES ASSOCIATE
Metro-By -TMobile
09.2017 - 01.2019
PERSONAL CARE ASSISTANT
Home Health Care for Family
02.2013 - 09.2017
Associate in Arts (A.A.) Arts Candidate -
Tidewater Community College
GED -
PCA CERTIFICATION (Personal Care Aide)
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