Danielle Williams
Lithonia,Ga
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
14
14
years of professional experience
Work History
Administrative Clerk
Dekalb County Government
11.2024 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Processed and prepared documents such as business or government forms and expense reports.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Input data and processed system change to generate accurate reports.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Enhanced communication within office, installed internal messaging system that facilitated quick and easy exchange of information.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Support Manager
Walmart Supercenter
01.2013 - 01.2021
- Company Overview: Over 7 years of experience in customer service, including telephone customer service, sales, marketing, inventory, and customer care
- Leadership, direction, training and support to associates
- Merchandise availability (inventory control), department standards (merchandising, cleanliness, etc.), and financial performance of area
- Comply with company policies, procedures, and standards of ethics and integrity
- Inventory management, Top sales in market for over 12 months
- Maintain sales floor and merchandise presentation in accordance, by properly zoning the area; stocking, arranging, and organizing merchandise; setting up; cleaning and organizing product displays; removing damaged goods; signing and pricing merchandise; identifying shrink and securing fragile and high-shrink merchandise
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Engage with vendors and drivers as needed with positive attitude
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Enhanced team morale with regular recognition programs, acknowledging outstanding contributions to team success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Collaborating with managers, co-workers, customers, and vendors; identifying priorities, deadlines, and expectation; carrying out task; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties and feedback
- Provide service by acknowledging the customer and identifying their needs; providing guidance and support to customers regarding self-service technology; assisting with purchasing decisions; locating merchandise; resolving issues and concerns; and promoting the company products and services
- Maintain safety of the facility according to company policies and procedures; for the following; forklift operation, handling and disposing of hazardous material, company steel standard guidelines; and correcting and reporting unsafe situations
- Over 7 years of experience in customer service, including telephone customer service, sales, marketing, inventory, and customer care
Teacher
McGarity School of Prep
07.2011 - 01.2013
- Plan and prepare Curriculum
- Provide social, emotional, physical and educational assistance to support appropriate development
- Create opportunities for conversations to help expand child's comprehension and literacy skills
- Provide feedback to parents to encourage, improve or support their future interactions with materials, peers and adults
- Provide behavior management
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Designed curriculum materials for special education students, facilitating inclusive learning.
Education
High School Diploma -
Skills
- System Administration
- Customer Service
- Time Management
- Teamwork
- Detail Oriented
- Verbal and Written Communication
- Problem Solving
- Organization
- Data Analysis
- Goal DriveN
- Database administration
- Shrink control and management
- Customer service
- Multitasking
- Phone etiquette
- Client communication
- Inventory control
- Confidentiality awareness
- Email correspondence
- Phone call handling
- Inventory assessment
- MS Office Proficiency
- Classification system
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Problem-solving
- Database entry
- Customer follow-up
- Cash management
Awards
- Walmart Academies Completion Certificate
- OSHA Market Top Ranker
Timeline
Administrative Clerk - Dekalb County Government
11.2024 - Current
Support Manager - Walmart Supercenter
01.2013 - 01.2021
Teacher - McGarity School of Prep
07.2011 - 01.2013
Lithia Springs Comprehensive High School - High School Diploma,
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