Danielle Williams
Summary
Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues.
Overview
12
12
years of professional experience
Work History
Order Clerk
Cascade Wholesale Hardware
10.2022 - 05.2025
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
Customer Service Administrator
Quiktrak
07.2019 - 08.2022
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Tasked with data entry, records oversight and issue resolution for team of customer service personnel.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Outbound Sales Associate
S&P Data
11.2016 - 03.2019
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
- Developed favorable customer service relationships and built new, robust customer bases.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
Administrative Assistant
Planet Fitness
03.2016 - 10.2016
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Administrative Clerk
Work Force Connection
06.2015 - 03.2016
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Front Desk Receptionist
Extended Stay America Hotel
08.2014 - 11.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
Customer Service Representative
Sitel
06.2013 - 12.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Independence High School
05.2009
Associate of Science -
Southern New Hampshire University
Hooksett, NH09-2024
Skills
- Data Entry Skills
- Information Validation
- Complex Problem-Solving
- Customer Accounts Management
- Data Input Software
- Customer Satisfaction
- Customer Order Management
- Clerical Support
Timeline
Order Clerk
Cascade Wholesale Hardware
10.2022 - 05.2025
Customer Service Administrator
Quiktrak
07.2019 - 08.2022
Outbound Sales Associate
S&P Data
11.2016 - 03.2019
Administrative Assistant
Planet Fitness
03.2016 - 10.2016
Administrative Clerk
Work Force Connection
06.2015 - 03.2016
Front Desk Receptionist
Extended Stay America Hotel
08.2014 - 11.2014
Customer Service Representative
Sitel
06.2013 - 12.2013
High School Diploma -
Independence High School
Associate of Science -
Southern New Hampshire University
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