Danielle Williams
Cape Coral,FL
Summary
Dynamic customer service professional with a proven track record at Trader Joe's, excelling in team leadership and customer experience optimization. Skilled in inventory management and conflict resolution, I foster positive relationships and drive brand loyalty through effective communication and problem-solving. Committed to creating welcoming environments and enhancing operational efficiency.
Overview
15
15
years of professional experience
Work History
Affiliate Marketing Executive
Wayt Nutrition
01.2021 - Current
- Promoted WAYT Nutrition’s supplement line through targeted content creation on social media platforms including TikTok and Instagram, aligning with brand voice and health-focused messaging.
- Developed and executed affiliate marketing strategies to drive product awareness and generate conversions, resulting in measurable increases in engagement and sales.
- Created engaging video content, product demonstrations, and testimonials to educate followers and build trust in the brand.
- Utilized analytics tools to monitor traffic, clicks, and conversions, optimizing content and posting strategies to improve performance.
- Fostered community engagement by responding to comments, sharing user feedback, and maintaining authenticity and transparency in all promotional efforts.
- Collaborated with the WAYT team to stay current on new product launches, promotions, and brand initiatives.
Customer Service Representative
Melaleuca - The Wellness
01.2015 - Current
- Handled inbound customer service calls and in-person inquiries to provide product education, resolve concerns, and process orders and account changes.
- Demonstrated products and services to persuade purchases and encourage brand loyalty.
- Recommended, selected, and located merchandise based on customer preferences, needs, and feedback.
- Built positive relationships through attentive listening, empathy, and solution-oriented service.
Mate (Assistant Store Manager) / Crew Member
Trader Joe's
01.2021 - 03.2025
- Promoted from Crew Member to Mate, overseeing store operations and leading up to 60 Crew Members in delivering WOW customer experiences.
- Opened and closed store: unlocked building, disarmed security, received and unloaded deliveries, stocked all produce, flowers, and refrigerated items.
- Managed inventory: verified shipments, organized and rotated back stock, ordered inventory for multiple departments.
- Led team operations: created daily schedules, delegated tasks, conducted team huddles, and authored shift communication notes.
- Operated cash register with energy and efficiency; bagged groceries with care; ensured fast, friendly checkout experiences.
- Maintained accounting records in V21 system: tracked sales, productivity, cash flow, and crew hours.
- Supervised store Safety Team: performed inspections, ordered supplies, and maintained compliance.
- Organized and executed product demos; coordinated Crew scheduling and customer education around new products.
- Upheld a welcoming, collaborative store atmosphere and modeled behavior consistent with Trader Joe’s brand values.
Lead Teacher
Cape Christian Preschool
09.2010 - 09.2016
- Developed and enforced classroom routines and behavioral expectations for a safe, nurturing learning environment.
- Planned and facilitated educational activities across social, emotional, physical, and cognitive domains including arts and crafts, music, storytelling, and field trips.
- Monitored and documented children’s developmental milestones, behavior, and health.
- Maintained strong communication with parents and guardians, providing updates and addressing concerns with care and professionalism.
Education
High School Diploma 2002
Skills
Team Leadership & Training
Inventory & Supply Management
Customer Experience Optimization
Cash Handling & POS Systems
Schedule Creation & Shift Management
Child Development & Education
Verbal and Written Communication
- Developing foundational skills in affiliate marketing by creating social media content to promote health and wellness products
- Practicing brand-aligned storytelling and engaging with a growing audience on TikTok and Instagram
- Learning to track content performance and optimize for engagement and conversion using affiliate tools
- Gaining hands-on experience with video editing apps, call-to-action strategies, and community interaction
Conflict Resolution & Problem Solving
Safety Compliance & Store Inspections
Timeline
Affiliate Marketing Executive
Wayt Nutrition
01.2021 - Current
Mate (Assistant Store Manager) / Crew Member
Trader Joe's
01.2021 - 03.2025
Customer Service Representative
Melaleuca - The Wellness
01.2015 - Current
Lead Teacher
Cape Christian Preschool
09.2010 - 09.2016
High School Diploma 2002
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