Danielle Williams
Portsmouth
Summary
To obtain a challenging position with opportunities for growth and advancement. To utilize my strong interpersonal and organizational skills to increase company assets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Referral Coordinator/Medical Records/Morale Team
Hampton Roads Community Health Center
11.2022 - Current
- Clinical and administrative duties to include referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, communication with referral sources, answering calls, returning calls, sending out emails, responding back to emails, sending out faxed record requests, maintaining electronic and paper records, scanning in documents, speaking with insurance companies
- Apart of Moral team
Collections Representative
LINEBARGER GOGGAN BLAIR & SAMPSON, LLP
11.2021 - 09.2022
- Toll debt collector for different states outbound cold calling, inbound and call back request. Managing different accounts, following state laws and FDCP LAWS
Customer Representative III -Maximus
The Panther Group Temp Agency
05.2020 - 11.2020
- Answering incoming calls with high volume
- Inputting data
- HIPPA
- Releasing updated case work to clients
- Providing updated information to case managers
- Resolving issues for clients
Customer Service Generalist
Department of Motor Vehicles
07.2019 - 08.2020
- Administer vision test with customers
- Process applications for dmv related services administer road tests in customer's vehicles
- Handle customer transactions using multiple PC screens, cash drawer, credit cards, inventory, policies procedures, and regulations
Disability Consultant
SUTHERLAND GLOBAL SERVICES
12.2017 - 04.2019
- Managed assigned caseloads
- Determinant whether to return and pend, deny, or pay the claim.
- Followed established claim policies and practiced to resolve claims and maintain issues.
- Decided payment period followed up and and monitored payment accuracy.
- Evaluated claimant eligibility via information received from the claimant, attending physician, and employer.
Assistant Store Manager
Family Dollar
04.2016 - 10.2017
- Trained sales associates
- Monitor inventory and order merchandise based on demand.
- Analyze customer behavior while in store.
- Ensure store meets and exceeds client expectations.
- Act as liaison between managers, employees and customers.
- Key holder
- Make sure store operations run effectively.
Cashier
Walmart
08.2015 - 04.2016
- Performed basic math functions to collect payments and make change.
- Operated registers, scanners and credit card and debit card terminals.
- Handled exchanges and refunds in a quick, efficient manner.
- Collected payments and bag purchases for customers.
- Maintained accurate cash drawer.
- Took a tally of the funds in the cash register when required during a shift and produced transaction reports.
- Kept the checkout area clean and orderly.
Packer/operator
Smithfield Foods
03.2015 - 08.2015
- Inspected product for defects
- Placed product on tray according to standard operating procedures
- Assisted with daily cleanup/ breakdown of machines
Housekeeping Supervisor
COURTYARD MARRIOTT
11.2011 - 11.2014
- Supervised work activities of cleaning personnel.
- Ensured all rooms were clean, orderly and attractive
- Assign duties, inspect work, and investigate complaints
- Take periodic inventories, train new employees and recommend dismissals
Education
High School Diploma -
I.C. NORCOM HIGH SCHOOL
Portsmouth, VA06.2007
Skills
- Accounts Receivable
- Microsoft Office
- Medical Scheduling
- Technical Support
- Epic
- Sales
- Medical records
- Insurance Verification
- EMR Systems
- Documentation review
- Quality Assurance
- Negotiation
- Office Administration
- Time Management
- Computer Skills
- Customer service
- Phone Etiquette
- HIPAA
- Outbound sales
- Cold Calling
- Management
- Organizational Skills
- Typing
- Communication Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
Accomplishments
- Supervised team of 5 staff members.
- Documented and resolved patients concerns which led to Prompt scheduling.
Morale Team,
Certification
Harassment Prevention for Employee
Workplace Safety-Active Shooter
HRSA-Obstetrics Training`1
- Certified Referral Coordinator, HRCHC - November 2022-Present
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Referral Coordinator/Medical Records/Morale Team
Hampton Roads Community Health Center
11.2022 - Current
Collections Representative
LINEBARGER GOGGAN BLAIR & SAMPSON, LLP
11.2021 - 09.2022
Customer Representative III -Maximus
The Panther Group Temp Agency
05.2020 - 11.2020
Customer Service Generalist
Department of Motor Vehicles
07.2019 - 08.2020
Disability Consultant
SUTHERLAND GLOBAL SERVICES
12.2017 - 04.2019
Assistant Store Manager
Family Dollar
04.2016 - 10.2017
Cashier
Walmart
08.2015 - 04.2016
Packer/operator
Smithfield Foods
03.2015 - 08.2015
Housekeeping Supervisor
COURTYARD MARRIOTT
11.2011 - 11.2014
High School Diploma -
I.C. NORCOM HIGH SCHOOL
Similar Profiles
Velva M BattleVelva M Battle
Lead Referral Coordinator at Hampton Roads Community Health CenterLead Referral Coordinator at Hampton Roads Community Health Center
Kayla BakerKayla Baker
Dental Assistant at Hampton Roads Community Health CenterDental Assistant at Hampton Roads Community Health Center
Kiara TannerKiara Tanner
Clinical Medical Assistant at Hampton Roads Community Health CenterClinical Medical Assistant at Hampton Roads Community Health Center
Beth Anne BlytheBeth Anne Blythe
7th Grade Special Education Teacher at Atlantis Charter School7th Grade Special Education Teacher at Atlantis Charter School
Phillip CurtissPhillip Curtiss
Armed Security Officer at Hana IndustriesArmed Security Officer at Hana Industries