Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Williams

Dallas

Summary

Highly motivated and customer-focused professional with over 5+ years of experience in customer service, logistics, and supply chain management. Proven track record of delivering exceptional service while streamlining operations, managing logistics processes, and ensuring customer satisfaction. Expertise in conflict resolution, inventory management, shipment tracking, and maintaining customer relationships in fast-paced environments. Adept at using CRM software, logistics platforms, and customer service tools to optimize customer experiences and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Logistics & Supply Chain Manager

Witron Logistics
Atlanta
01.2016 - Current
  • Planning and executing daily shipments, optimizing the supply chain process to reduce overhead costs.
  • Prepared shipping documents, tracked deliveries, and maintained accurate records of inventory and shipments.
  • Coordinated with third-party transportation providers and warehouse teams to ensure product availability and timely deliveries.
  • Developed strategies to optimize warehouse space and improve product flow.
  • Trained staff on supply chain procedures and safety protocols effectively.

Customer Service Specialist/Logistics Coordinator

Witron Logistics
atlanta
08.2011 - 01.2016
  • Served as primary contact for over 50 clients, ensuring timely logistics service delivery and managing inquiries from initial contact to post-delivery follow-up.
  • Handled customer complaints and resolved issues promptly, achieving 95% customer retention rate.
  • Coordinated goods movement between suppliers, warehouses, and customers, optimizing carriers and transportation routes to minimize delays.
  • Managed and tracked shipments using TMS, proactively notifying clients of any transit delays or issues.
  • Collaborated with warehouse and inventory teams to maintain adequate stock levels for orders and streamline fulfillment processes.
  • Implemented logistical strategies reducing delivery times by 10%, enhancing customer satisfaction scores by 15%.

Education

Bachelor of Science - Business Administration

Louisiana State University
Baton Rouge, LA
06-2011

Skills

  • Supply chain optimization
  • Logistics management
  • Inventory control
  • Vendor negotiation
  • Transportation planning
  • Customer relationship management
  • Customer Service & Support
  • Order Fulfillment
  • Shipment Tracking & Coordination
  • Inventory Management
  • Conflict Resolution
  • Data Entry & Documentation
  • Relationship Building
  • CRM & Help Desk Software (Salesforce, Zendesk, etc)
  • Process Improvement
  • Multitasking & Time Management

Certification

  • Class A CDL
  • Certified Supply Chain Professional (CSCP)
  • Customer Service Professional Certification
  • Logistics Management Certification

Timeline

Logistics & Supply Chain Manager

Witron Logistics
01.2016 - Current

Customer Service Specialist/Logistics Coordinator

Witron Logistics
08.2011 - 01.2016

Bachelor of Science - Business Administration

Louisiana State University

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