Summary
Work History
Education
Skills
Work Availability
background-images
DANIELLE WILLIAMS

DANIELLE WILLIAMS

Stone Mountain,GA

Summary

If you’re seeking a highly motivated and dependable professional with strong customer service and technical support experience, look no further. I excel at resolving issues efficiently, managing high call volumes, and maintaining accurate records through CRM systems. With excellent communication, organizational, and problem-solving skills, I’m committed to delivering outstanding customer satisfaction and retention. Detail-oriented and proficient in Microsoft Office and Teams, I bring a proven ability to multitask, meet targets, and contribute to a positive, results-driven work environment, Here I am !

Work History

Retention Manager

Redwood Residential
08.2024 - 05.2025
  • Properties: ( Adley City Springs)
  • Processed rental applications, verified eligibility, and prepared compliant lease agreements using RealPage.
  • Maintained accurate property records, tracked unit availability, and coordinated contractor repairs and turnovers.
  • Led property tours for prospects, highlighting amenities and local features to support leasing goals.
  • Managed rent collections, deposits, and financial reporting, including invoicing, journal entries, and month-end closings.
  • Enhanced customer satisfaction and retention by resolving inquiries, optimizing call center performance, and engaging residents through social media and communication tools.

Assistant Property Manager

Gateway Management
11.2023 - 08.2024
  • Properties: (Candler Reserve, Heritage Townhomes, Sunrise View, Abbington Reserve & Bridges at Landrum)
  • Processed rental applications and verified tenant eligibility for multiple LIHTC, Section 8, VASH, and Disability voucher properties using Yardi, ensuring compliance with company and government regulations.
  • Prepared and managed lease agreements, deposits, and financial records while maintaining accurate rent rolls, occupancy reports, and legal documentation.
  • Led property tours and promoted vacancies through marketing materials, resulting in increased occupancy and tenant engagement.
  • Coordinated maintenance operations, unit inspections, and contractor bids to ensure timely repairs and quality property conditions.
  • Handled resident inquiries, payments, and complaints with professionalism, fostering positive tenant relationships and improving retention.

Leasing Agent

Cushman & Wakefield
01.2023 - 11.2023
  • Properties: (Peachtree Creek on Ponce, Clarkston Station and Woodside Village)
  • Processed rental applications for 3 properties on float team B, conducted background checks to verify tenant eligibility, and prepared lease paperwork for Multifamily LIHTC, Section 8, VASH, and Disability voucher prospects including tenant lease agreements, third-party deposit alternative activities, vendors (The Guarantors), and other documents in compliance with company policies and procedures using (Yardi), resulting in an increase in occupancy rate questioning skills to schedule prospect tours.
  • Arranged showings of available units for prospective tenants using effective sales techniques and Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues.
  • Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options.
  • Prepared required legal documents, such as leases, addendums, and renewal agreements, according to state law requirements.
  • Coordinated maintenance requests with contractors and verified completion of repairs.

Leasing Agent

Cardinal Group Management
07.2022 - 01.2023
  • Properties: ( Westmar Student Lofts)
  • Processed rental applications and conducted background checks to verify student eligibility whether on their own or if needing a guarantor.
  • Created and maintained accurate records of all leasing activities, including student lease agreements, third-party deposit alternative vendors (Leap), payments, and other documents in compliance with company policies and procedures using (Entrata).
  • Negotiated and closed leases with prospective student tenants, resulting in an increase in occupancy rate.
  • Conducted regular inspections of properties to ensure turn was completed prior to move-in.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve the need to know details for students and parents.
  • Led property tours to showcase amenities to prospective students and parents and offered valuable information regarding major features like shopping centers, schools, hospitals, and police stations.

Patient Intake Coordinator

University Otolaryngology
01.2020 - 07.2022
  • Served as a liaison between patients, doctors, nurses, and insurance companies in order to resolve any issues or answer questions about coverage or billing procedures.
  • Managed incoming calls efficiently while maintaining a positive attitude while scheduling appointments for both new and returning patients.
  • Knowledge of HIPAA regulations related to patient privacy rights.
  • Ensured accuracy of patient records by verifying information prior to entering it into the system.
  • Determined patient eligibility by reviewing patient documentation for completeness and accuracy.
  • Familiarity with coding practices used by major insurance carriers.

Teaching Assistant

La Petite Academy Inc.
01.2019 - 01.2020
  • Maintained a safe and orderly learning environment, resulting in fewer students behavioral issues.
  • Monitored student behavior and provided feedback with the assistance of student portfolios to document progress and showcase achievements that encourages students to reach their full potential.
  • Conducted care for children aged 6 weeks to 12 years old, this included after school tutoring sessions, issued one-on-one sessions for all students including those with delays/special needs, along with created workshops to improve academic performances.
  • Assisted teachers in planning and delivering lessons to students, ensuring the curriculum was followed.
  • Demonstrated strong organizational skills by managing student records, preparing materials for activities, and maintaining classroom supplies.

Retail Sales Associate

Ross Dress for Less
07.2018 - 06.2019
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
  • Greeted customers and engaged in conversation to assess needs.
  • Provided friendly and knowledgeable assistance to customers on the sales floor.
  • Maintained cleanliness of work areas throughout shift according to company standards.
  • Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
  • Used POS system to process sales and refund transactions.

Retail Sales Associate

Rainbow Clothing Store
04.2017 - 05.2018
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
  • Greeted customers and engaged in conversation to assess needs.
  • Provided friendly and knowledgeable assistance to customers on the sales floor.
  • Maintained cleanliness of work areas throughout shift according to company standards.
  • Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
  • Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store.

Retail Sales Associate

Aeropostale
09.2016 - 01.2018
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
  • Greeted customers and engaged in conversation to assess needs.
  • Provided friendly and knowledgeable assistance to customers on the sales floor.
  • Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
  • Operated POS system efficiently to ensure accuracy of orders placed by customers.

Executive Team Leader

Brinley Consulting Agency
06.2015 - 09.2015
  • Leveraged strong interpersonal skills to build relationships with clients, vendors, and stakeholders.
  • Utilized problem-solving techniques to resolve conflicts among team members quickly and effectively.
  • Developed and implemented strategies to improve customer service and satisfaction ratings.
  • Facilitated weekly meetings with executive team, ensuring open communication and collaboration.
  • Provided accurate information about products and services in response to customer inquiries.
  • Adapted communication style according to different types of clients in order to maximize effectiveness of conversations.

Education

Associate of Applied Science - Medical Billing & Coding

U.S. Career Institute
Fort Collins, CO
06-2017

High School Diploma -

Henry County High
McDonough, GA
05-2011

Skills

  • Leasing & Property Management
  • Customer Service & Retention
  • Marketing & Sales Strategy
  • Financial & Compliance Management (LIHTC, Section 8, VASH)
  • Property Management Software (Yardi, Entrata, RealPage)
  • Data Analysis & Performance Reporting
  • Communication & Negotiation
  • Leadership & Team Collaboration
  • Time Management & Multitasking
  • Technology Proficiency (Microsoft 365, CRM, Social Media Platforms)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE