Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Wilson

Adrian,MI

Summary

Talented Manager with expert team leadership, planning and organizational skills. I had the opportunity to build these skills during my successful time at my current employer. I can delegate and smoothly equip employees to independently handle daily functions and meet customer needs. I am a trainer and mentor with exceptional management abilities that results in a driven approach to daily tasks. I am a collaborative leader with dedication to partnering with coworkers to promote engaged, and empowering work culture. I have documented strengths in building and maintaining relationships with regular customers and my coworkers. I am a very hardworking and a passionate job seeker. I am a detail-oriented team player. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Manager

Image Center
03.2016 - Current

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Front Desk Associate

EZ Tone
04.2006 - 11.2007
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Cashier

Kmart, Sears Holding
01.2006 - 07.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Tallied cash drawer at beginning and end of each work shift.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Sand Creek High School
Sand Creek, MI
06.2006

Skills

  • Hiring and Training
  • Till Counting
  • Budget Management
  • Cash Handling Expertise
  • Special Assignments
  • Inventory Control Processes
  • Staff Development
  • Google Drive
  • Event Planning
  • Office Administration
  • Conflict Resolution Techniques
  • Cast and Crew Supervision
  • Training Methods
  • Training Programs
  • Client Contact
  • Rules and Regulations
  • Preventive Maintenance
  • Safety Protocols
  • Maintaining Clean Work Areas
  • Sales Expertise
  • Verbal and Written Communication
  • Employee Performance Evaluations
  • Providing Feedback
  • Staff Management
  • Corrective Actions
  • Team Leadership
  • Hiring and Recruitment Knowledge

Timeline

Manager

Image Center
03.2016 - Current

Front Desk Associate

EZ Tone
04.2006 - 11.2007

Cashier

Kmart, Sears Holding
01.2006 - 07.2006

High School Diploma -

Sand Creek High School

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Danielle Wilson