Danielle Wilson
Warren,OH
Summary
Empathetic broker with client experience as guiding principle. Well-connected personnel with a track record leveraging connections to serve clients.
Results-oriented Insurance Broker with a persuasive communication style and strong closing abilities. Adept at capitalizing on sales opportunities and driving office growth. Eager to apply skills and experience to an exciting new role. Accountable Insurance Representative with excellent client management and insurance plan promotion.
Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
Work History
Store Manager
Waffle House Inc
Girard, OH
08.2023 - 11.2023
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Insurance Broker
Western And Southern Life Insurance Group
Youngstown, OH
11.2022 - 08.2023
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Finalized sales and collected necessary deposits.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Cross-sold insurance products to existing clients to reach sales targets.
- Designed presentations and marketing materials to promote insurance products.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled approximately 150 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Retained 86% of policyholders during the annual renewal period.
Server
Cafe 422
Warren, OH
02.2017 - 03.2022
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Human Development And Nonprofit Management
Kent State University
Kent, OH08.2021
Skills
- Documentation And Reporting
- Delegation
- Strategic Planning
- Outstanding communication skills
- Administrative Management
- Relationship building and management
- Direct Sales
- Customer Service
- Client Account Management
- Sales Professional
- Marketing Strategies
Timeline
Store Manager
Waffle House Inc
08.2023 - 11.2023
Insurance Broker
Western And Southern Life Insurance Group
11.2022 - 08.2023
Server
Cafe 422
02.2017 - 03.2022
Bachelor of Science - Human Development And Nonprofit Management
Kent State University