DANIELLE WILSON
Slidell,LA
Summary
Highly experienced and dedicated professional with over 10 years of expertise in healthcare administration, patient access, eligibility, and specialized customer service in high-volume environments. Proven success in insurance verification (Medicare/Medicaid), complex issue resolution, account management, and ensuring strict HIPAA compliance. Recognized for delivering exceptional service, improving customer satisfaction, and leveraging technology, including Epic Systems, to streamline administrative processes. Seeking to leverage strong organizational, technical, and communication skills in a challenging administrative or patient financial services role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver
Independent Medical Delivery Driver – Radiation Transport | MDS
- Current
- Transport radiation treatments to hospitals across three states as an independent contractor, adhering to strict delivery schedules and managing logistics across multiple sites. Managed the safe handling and delivery of hazardous materials, ensuring strict compliance with all safety protocols, DOT, and HIPAA regulations. Coordinated confidential deliveries directly with hospital and clinical staff, maintaining detailed and accurate transport and delivery logs.
Customer Service Representative
Conduent
07.2024 - 01.2025
- Provided high-volume billing and technical support to clients in a fast-paced, remote call center environment, resolving issues with professionalism and accuracy. Utilized strong troubleshooting and communication skills to clearly articulate technical solutions to a diverse customer base.
Eligibility Representative
TTEC
08.2023 - 03.2024
- Resolved complex enrollment errors by cross-referencing member data with CMS (Centers for Medicare & Medicaid Services) records to ensure accurate eligibility status. Communicated directly with CMS personnel and health plan members to correct discrepancies and process retroactive eligibility changes.
Patient Access Rep / Medical Assistant
Ochsner Health
Slidell, LA
02.2022 - 08.2023
- Functioned in a dual role, managing both administrative and clinical tasks, including scheduling appointments and performing basic clinical intake under provider supervision. Performed comprehensive insurance verification, collected patient payments, and accurately managed confidential electronic medical records (EMR).
Teleservices and Financial Support Roles
Ochsner/ASI FCU/Tiger Financial
Slidell, LA
01.2015 - 01.2022
- Ochsner Health System (Patient Access / Telephone Operator): Managed high-volume patient registration, financial screening, and provided professional teleservices and information routing. ASI Federal Credit Union (Teller II): Handled daily cash transactions, promoted financial products, and reconciled discrepancies while maintaining compliance standards.
Branch Manager
Mississippi Title Loans, Inc.
Pearlington, MS
08.2019 - 03.2020
- Oversaw all aspects of branch operations, including staff training, scheduling, and ensuring efficient workflow for loan processing. Managed all loan documentation, maintaining strict compliance with federal and state financial regulations.
Education
Medical Billing & Coding
Nunez Community College
Chalmette, LAHigh School Diploma -
Salmen High
05.2012
Skills
- Healthcare & Billing: Insurance Verification (Medicare/Medicaid), Eligibility Resolution, Medical Terminology, Patient Access
- Administration: Account Management, Data Entry, Notary Public, Conflict Resolution, Loan Processing, Staff Training
- Technology: Microsoft Office Suite (Word, Excel, PowerPoint), Call Center Operations, Technical Support, Accuracy
Certification
- Notary Public – State of Mississippi
- CPR, First Aid, and BLS Certified
Timeline
Customer Service Representative
Conduent
07.2024 - 01.2025
Eligibility Representative
TTEC
08.2023 - 03.2024
Patient Access Rep / Medical Assistant
Ochsner Health
02.2022 - 08.2023
Branch Manager
Mississippi Title Loans, Inc.
08.2019 - 03.2020
Teleservices and Financial Support Roles
Ochsner/ASI FCU/Tiger Financial
01.2015 - 01.2022
Driver
Independent Medical Delivery Driver – Radiation Transport | MDS
- Current
Medical Billing & Coding
Nunez Community College
High School Diploma -
Salmen High