Summary
Overview
Work History
Education
Skills
Timeline

Danielle Wiltzius

Doylestown,WI

Summary

Dynamic professional with a proven track record at Mad City Windows, excelling in customer support and data management. Leveraged problem-solving skills and a calm disposition to enhance customer satisfaction and streamline call center operations. Demonstrated expertise in customer relationship management and technical support, contributing to significant performance improvements. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Call Center Representative

Mad City Windows
10.2016 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.

Team Member

Burger King
05.2014 - 09.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.

Team Member

McDonald's
08.2013 - 05.2014
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Bagger

Woodman's Foods
07.2011 - 09.2013
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.

Education

High School Diploma -

Rio High School, Rio
06-2012
  • Honor Roll Second Semester 2012

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Resolving issues
  • Inbound phone calls
  • Call Center Operations
  • Communicating with clients
  • Customer communications
  • Call Control
  • Answering questions
  • Appointment Scheduling
  • Gathering information
  • Calm disposition
  • Account updating
  • Inbound Phone Call Management
  • Customer service optimization
  • Technical Support
  • Customer Relationship Management
  • Cash Handling
  • Performance Improvement
  • Brand representation
  • Performance monitoring
  • Professional phone voice
  • Call documentation skills
  • Call logging
  • Call controlling
  • Data Management
  • Relationship Building
  • Sales and Upselling

Timeline

Call Center Representative - Mad City Windows
10.2016 - Current
Team Member - Burger King
05.2014 - 09.2015
Team Member - McDonald's
08.2013 - 05.2014
Bagger - Woodman's Foods
07.2011 - 09.2013
Rio High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Danielle Wiltzius