Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Danielle Winkler

Kingsland,GA

Summary

Seasoned Sales Chat Agent with background in providing high-quality customer service through online platforms. Skilled at understanding client needs, promoting products effectively, and closing sales. Strengths include superior multitasking abilities and problem-solving skills, coupled with a knack for building rapport with customers. Previous roles demonstrate significant contribution to boosting team sales performance and enhancing overall customer satisfaction.

Overview

16
16
years of professional experience

Work History

Sales Chat Agent

Qualfon Call Center
Harlingen, TX
10.2021 - 01.2022
  • Greeted customers upon entering the chat room and provided assistance as needed.
  • Recommended process improvements based on analysis of customer feedback data.
  • Identified potential upselling opportunities during customer conversations.
  • Maintained up-to-date knowledge of company products and services as well as industry trends.
  • Developed strategies to increase customer engagement through live chat support.
  • Educated customers on how to use new products and services offered by the company.
  • Provided customers with product information and answered inquiries about services.
  • Assisted customers with online purchases, order tracking and payment options.
  • Participated in team meetings to discuss challenges related to sales chat operations.
  • Responded promptly to customer inquiries via email, telephone or chat sessions.
  • Explained new products and services to customers.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained an up-to-date knowledge of company products and services offerings.

Housekeeper

Microtel inn&suites by wyndham roseville
Newport News, VA
02.2021 - 08.2021
  • Reported any maintenance issues or damage to supervisors immediately.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Organized closets with hangers for guests' clothing items.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Changed bed linens and towels, tidied up rooms.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Ensured that all health standards were met during cleaning operations.
  • Responded to requests from guests regarding housekeeping needs.
  • Provided information about hotel services upon request from guests.
  • Followed safety procedures when handling hazardous materials.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Used cleaning chemicals following proper guidelines.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Maintained and organized cleaning supplies stock.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.

Technical Support Representative

Kelly Services
North Augusta, SC
03.2018 - 12.2019
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Recommended upgrades or additional features that could enhance user experience.
  • Assisted customers with installation of new hardware and software applications.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Identified potential areas for improvement in existing products or services.
  • Created reports on customer complaints and feedback for management review.
  • Analyzed data from customer surveys to identify trends in customer needs and requests.
  • Provided technical assistance to customers through phone, email and chat support.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
  • Resolved escalated customer service issues in a timely manner.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Served as first point of contact for incoming technical service calls and emails.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Analyzed support tickets to identify trends and recommend product improvements to the development team.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Used remote login tools to assist clients with technical and product questions.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.

Bartender

Baymont inn & Suit Hotel
Augusta, GA
03.2016 - 11.2017
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed good working relationships with fellow employees through effective communication.
  • Assisted in setting up the bar for service shift.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Processed payments accurately and efficiently with POS system.
  • Cleansed glasses with sanitizing solution after each use.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Performed opening and closing duties including restocking supplies.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Stocked ice bins and coolers as needed throughout shift.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Greeted customers and provided excellent customer service.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Provided drink suggestions to customers based on their preferences.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Poured wine, beer and cocktails for patrons.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Effectively multitasked within fast-paced environment.

Account Representative

Dish Network Corp
Harlingen, TX
05.2013 - 01.2015
  • Provided excellent customer service to ensure client satisfaction.
  • Researched industry trends to stay current on competitive landscape.
  • Assisted in developing strategies for increasing customer loyalty.
  • Participated in training programs designed to enhance job knowledge.
  • Actively participated in weekly team meetings to discuss progress on projects.
  • Processed orders promptly according to established procedures.
  • Resolved customer complaints in a timely manner.
  • Maintained detailed records of all client communications.
  • Negotiated pricing agreements with vendors and customers.

Aviation Boatswain's Mate Handler

Navy
Harlignen, TX
08.2009 - 03.2012
  • Participated in routine inspections of all aviation boatswain's mate handler related equipment.
  • Organized daily work assignments for personnel assigned to aviation boatswain's mate handler duties.
  • Ensured that all required safety precautions were taken during aviation boatwain's mate handler operations.
  • Performed maintenance on arresting gear engines, winches and other related gear.
  • Coordinated with air traffic control regarding airspace restrictions while performing launch and recovery operations.
  • Operated crash rescue vehicles for responding to emergency situations on the flight deck.
  • Assisted in the safe movement of aircraft on the flight deck or hangar decks.
  • Inspected aircraft launching and recovery equipment to ensure proper functioning.
  • Performed minor repairs on aircraft arresting gear systems as needed.
  • Prepared for underway operations by repairing, maintaining and stowing equipment.
  • Maintained and placed visual landing aids to assist pilots with safe and efficient landings.
  • Identified and maintained adequate surveillance of objects.
  • Worked on deck in various weather situations and under stressful conditions to maintain personnel safety and direct aircraft movements.

Cashier

Whataburger
Harlingen, TX
07.2006 - 07.2009
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Harlingen South High School
Harlingen, TX
08-2009

Some College (No Degree) - Psychology

University of Phoenix
Tempe, AZ

Skills

  • Goal-Oriented
  • CRM proficiency
  • Upselling strategies
  • Performance Tracking
  • Social Media Monitoring
  • CRM Software
  • Time management abilities
  • Continuous Improvement
  • Reliability
  • Self Motivation
  • Analytical Thinking
  • Adaptability and Flexibility

Affiliations

  • Wife of 9 years
  • Mother of 2 (8 year old and a 2 year old) Master MULTI-TASKER

References

References available upon request.

Timeline

Sales Chat Agent

Qualfon Call Center
10.2021 - 01.2022

Housekeeper

Microtel inn&suites by wyndham roseville
02.2021 - 08.2021

Technical Support Representative

Kelly Services
03.2018 - 12.2019

Bartender

Baymont inn & Suit Hotel
03.2016 - 11.2017

Account Representative

Dish Network Corp
05.2013 - 01.2015

Aviation Boatswain's Mate Handler

Navy
08.2009 - 03.2012

Cashier

Whataburger
07.2006 - 07.2009

High School Diploma -

Harlingen South High School

Some College (No Degree) - Psychology

University of Phoenix

Similar Profiles

CREATE PROFILE
Danielle Winkler