Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Witmer

Royal Palm Beach

Summary

Detail-oriented and tech-savvy professional with experience in customer service, data entry, and remote technical support. Skilled in managing CRM and EMR platforms, as well as project tracking tools such as Salesforce, HubSpot, and Jira. Experienced in handling confidential data, delivering remote training, and communicating effectively with clients. Highly organized, adaptable, and committed to exceeding expectations, seeking a fully remote role that values accuracy, efficiency, and strong communication skills.


Overview

22
22
years of professional experience

Work History

EMR Software Support Specialist

PatientNow
01.2022 - Current
  • Cross-trained and proficient in four medical software platforms: PatientNow Pro, PatientNow Essentials, RxPhoto, and AestheticNow.
  • Assist clients with all aspects of software with a focus on helping them maximize efficiency, profits and client satisfaction.
  • Diagnose and resolve software and hardware issues involving PatientNow software and other related hardware including document scanners, barcode readers, cameras and credit card equipment.
  • Handle support tickets and client requests using Salesforce and Jira, ensuring accurate data entry and timely resolution.
  • Escalate technical issues to development, improving turnaround time and customer satisfaction.
  • Maintain HIPAA-compliant records and communicate professionally with medical staff.
  • Collaborate on optimizing workflows and EMR configurations for clients.

Technical & Sales Support Specialist

Digicare Biomedical
01.2017 - 01.2022
  • Provided remote and in-person support to veterinary clients across North America.
  • Recorded and maintained case data in HubSpot with high accuracy.
  • Organized and attended international and domestic trade shows; VMX, WVC, IVECCS, ACVIM to generate sales leads, and follow up with customers to close sales.
  • Scheduled meetings, provided training sessions, and managed follow-up communication.
  • Attended high-impact sales meetings and networked with distributors to procure products at competitive prices.
  • Created internal documentation and product guides to streamline support.

Veterinary Technician

Island Animal Hospital
01.2015 - 01.2017
  • Collected and entered patient data, managed scheduling for appointments and surgeries.
  • Provided client education and follow-up instructions with excellent communication.
  • Maintained accurate patient records in line with confidentiality standards.

Pet Nutrition Specialist

Purina-Fusion Marketing
01.2015 - 01.2016
  • Educated customers, managed product displays, and communicated with retail staff.

Veterinary Technician & Procurement Manager

VCA Bridgeport Animal Hospital
01.2004 - 01.2015
  • Summarized medical records, scheduled procedures, managed inventory, and assisted in day-to-day hospital operations.

Education

Cosmetology degree - Licensed Cosmetologist

Lancaster School of Cosmetology
Lancaster, PA
01.1997

Graduate - undefined

Hempfield High School
Landisville, PA
01.1991

Skills

  • Experience with Salesforce
  • Experienced with HubSpot tools
  • Jira project management
  • Remote access tools expertise
  • Advanced Excel skills
  • Skilled in formatting and editing with Microsoft Word
  • Experienced in Zoom meetings
  • Skilled in Slack collaboration tools
  • Proficient in EMR software
  • Skilled in utilizing Google Workspace tools for collaboration

Timeline

EMR Software Support Specialist

PatientNow
01.2022 - Current

Technical & Sales Support Specialist

Digicare Biomedical
01.2017 - 01.2022

Veterinary Technician

Island Animal Hospital
01.2015 - 01.2017

Pet Nutrition Specialist

Purina-Fusion Marketing
01.2015 - 01.2016

Veterinary Technician & Procurement Manager

VCA Bridgeport Animal Hospital
01.2004 - 01.2015

Graduate - undefined

Hempfield High School

Cosmetology degree - Licensed Cosmetologist

Lancaster School of Cosmetology

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