Danielle Wolfe
Fort Walton Beach,FL
Summary
Dynamic hospitality professional with extensive experience, excelling in training staff and enhancing customer satisfaction. Proven ability to manage high-volume dining environments with patience and tact, while utilizing POS systems or old fashion pen and paper for efficient order processing. Recognized for exceptional teamwork, adaptability, and positivity. Thrives on achieving results in suggestive selling and ensuring guest satisfaction.
Overview
12
12
years of professional experience
Work History
Waitress Trainer Expo Host
Mary’s Kitchen
08.2024 - 11.2025
- Trained new staff on menu knowledge and customer service protocols
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately using pen and paper.
- Assisted with menu recommendations to enhance guest experience.
- Delivered food orders promptly to ensure customer satisfaction and dining experience as expo food runner.
Bartender Sever Trainer
Red Lobster
06.2022 - 08.2024
- Crafted and served a diverse range of beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Educated patrons on drink menu, providing recommendations based on preferences.
- Managed multi-table service efficiently, balancing guest needs and restaurant demands effectively.
- Processed customer orders accurately using POS system, minimizing errors and improving transaction efficiency.
- Educated myself on allergy awareness, implementing measures to prevent cross-contamination in the seafood environment.
Server Trainer
Buffalo Wings & Rings
02.2019 - 06.2022
- Trained new servers on menu knowledge and customer service standards.
- Worked with POS system that was hand held to place orders, manage bills, and handle complimentary items.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Gas Station Clerk
Chevron
01.2014 - 02.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of store areas to enhance customer experience.
- Assisted in inventory management, ensuring stock levels met operational demands.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Organized and restocked inventory shelves to maintain product availability and presentation.
Education
High School Diploma -
Choctawhatchee High School
Fort Walton BeachSkills
- Team work
- Body language awareness
- Patience and tact
- High volume dining
Timeline
Waitress Trainer Expo Host
Mary’s Kitchen
08.2024 - 11.2025
Bartender Sever Trainer
Red Lobster
06.2022 - 08.2024
Server Trainer
Buffalo Wings & Rings
02.2019 - 06.2022
Gas Station Clerk
Chevron
01.2014 - 02.2019
High School Diploma -
Choctawhatchee High School