Summary
Skills
Overview
Work History
Education
Timeline
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Danielle Wood

Danielle Wood

Phoenix,Arizona

Summary

Passionate about delivering people centered programs. With a emphasis on inclusion and belonging. Able to proactively bring people priorities to life across all levels of the organization. Thrive in creating a culture in which people can bring their whole selves to work.

Skills

  • Customer service, keeping customers at center of it all
  • Outstanding influencing and communication skills, including strong interpersonal and written/verbal communication skills
  • Excellent analytical, problem-solving, and project management skills, including attention to detail and ability to process disparate information and synthesize quickly
  • Empathetic leader, creating place where all are welcome to grow and thrive at work
  • Client relations, building long-term relationships with key clients Addressing customer concerns and complaints

Overview

8
8
years of professional experience

Work History

Sr. Program Manager, Manager

Nordstrom
Phoenix, AZ
08.2021 - Current
  • Established the Early in Career program strategy to execute against the diversity inclusion & belonging ambition of diversifying early in career and internship programs across JWN by 50% underrepresented populations.
  • Partnered with specialists' teams to deliver on Early in Career programs across Nordstrom (HR, DIB, Total Rewards, Talent Operations, Legal/Risk, Learning & Leadership, Finance, Sourcing)
  • Increased effectiveness of Early in Career programs (Internships, Apprenticeships, Conferences, Strategic Partnerships).
  • Managed team of 14 direct reports including Program Managers & Recruiters responsible for delivering on Early in Career program hiring results.
  • Lead the design process of Early in Career programs with stakeholders & leadership team. Collaborated with internal and external stakeholders to deliver on Early in Career conference, internship & apprenticeship strategy.
  • Delivered 220 Intern hires and 200 entry level hires for Nordstrom in 2022. Executing diverse sourcing strategies through 5 national conference partnerships and multiple direct campus relationships.

Recruiting Manager

Nordstrom
Seattle, WA
06.2020 - 08.2021
  • Lead change management while maintaining employee engagement through Nordstrom Operating Model re-org as a people leader. Delivered on key messages, embraced change collectively and built up a new organization within Recruiting. At the same time delivering on Recruiting Coordination services for the business, across High Volume, Technology, Corporate, Early in Career & Executive Recruiting groups.
  • Consistently managed and drove multiple HR priorities through the lens of diversity, inclusion and belonging. Acted as a coach and mentor up and down the organization, making recommendations for personal and professional growth, providing direct feedback, and providing resources to develop necessary skills/capabilities to be successful in current and future roles. Actively engaged with customer to ensure key messages are timely and appropriate.
  • Actively lead talent management activities on existing (and previous) teams to ensure a strong and diverse pipeline of talent for the organization. Generating internal pipeline, while partnering with key stakeholders to generate a synergy within similar job levels across HR to drive growth, skills, and capabilities.
  • Developed Recruiting Coordination job descriptions, role profiles, Talent competencies, and onboarding training guides. In addition to building out organizational design principles.
  • Strong ability to negotiate and compromise, keeping focus on key stakeholders to ensure all outcomes allow us to drive desired solutions and results. Leveraging data and information to make sound decisions that best represent the clients desired outcomes.
  • Consulted across Talent groups & Program Management Office, to ensure synergy and consistency across Talent. Managed timelines and parallel projects to ensure overall program is producing key deliverables. Supported the Talent Organization to design, implement and maintain processes that prioritize, develop, and deliver the right candidate programs at the right time.

Program Manager Supporting Store Covid-19 Response

Nordstrom
Seattle, WA
03.2020 - 06.2020
  • Designed, developed, and engaged with key stakeholder to implement staffing approach for stores following store closures as result of COVID-19. Created staffing tools to operate outside of current tools, to ensure agile workforce was in place to operationalized store teams.
  • Delivered a flexible Nordstrom & Nordstrom Rack Store re-opening staffing model that supported the business based on evolving and uncertain nature of COVID-19 regulations within the retail environment. Built a repeatable process that could be shaped to fit each market local jurisdictions.
  • Worked cross functionally with the C-Suite & Executive team members in partnerships with the program management office to drive staffing model from implementation, through making decisions with external and internal insights, and strategic facilitation capabilities.
  • Worked cross-functionally with executive stakeholders, Compensation, Benefits, Finance, Leasing, Workforce Planning, and Communications to support the closure of 12 Nordstrom & Nordstrom Rack stores. Lead change-management in a fast-paced environment, operating under a shorter timeline and with less resources in wake of COVID-19.
  • Accountable for managing the Nordstrom Operating Model (NOM) People Tracker Tool, designed to track ALL people movement across Nordstrom Stores & Regional roles as key stakeholders place individuals with in the new organizational design for Stores (and supporting regional roles).
  • Worked cross-functionally with Executive Stakeholders, Compensation, Legal to operationalized operating model design. Partnered with Communications to ensure appropriate communication strategy was deployed to all impacted employees.
  • Partnered with the Scaled Events Team & HR Directors as a representative supporting talent management for Anniversary Sale in response to COVID-19. Designing strategic approaches to support staffing needs within the ambiguous retail environment.

Program Manager HR

Nordstrom
Seattle, WA
04.2019 - 06.2019
  • Strategic thought partner with key stakeholders supporting organizational design and building organizational capabilities across Nordstrom & Nordstrom Rack Stores, through a new organizational approach.
  • Demonstrated commitment to teamwork through relationship-building and collaboration by building strong relationships with both employees and business leaders across organization to drive influence and deliver on key programs.

Nordstrom Store Manager

Nordstrom
Seattle, WA
06.2018 - 04.2019
  • Strategic partner with CXO thru testing and implementation of new concepts for New York market opening.
  • Accountable for managing key sales operations such as hiring and staffing, talent development, employee engagement and execution of divisional playbooks
  • Developed and directly managed team of 15 exempt employees, supporting total of 180 non-exempt employees
  • Supported managers with addressing performance management issues through verbal coaching, performance improvement plans, and corrective actions in partnership with HRBP.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Nordstrom Rack Store Manager

Nordstrom
Seattle, WA
03.2018 - 06.2018
  • Accountable for managing key operations such as hiring and staffing, talent development, employee engagement, and execution of Rack playbook
  • Ran +3.5% to trend, resulting in Rise Up Contest recognition.
  • Developed and directly managed 6 managers.

Divisional Retail Merchandiser

Nordstrom NMG
08.2015 - 03.2018
  • Drove strategic impact across the NW, consisting of 22 Full Line stores as the liaison between Nordstrom Merchandising Organization and Nordstrom business leaders to execute & deliver on top line results
  • Worked across multiple business groups to deliver on divisional strategic priorities for Nordstrom.
  • Effectively managed relationships with Regional Managers, Retail Directors, Merchants, Store Managers, Department Managers, to drive influence and results across Northwest Region.
  • Developed a strong and diverse pipeline of talent for the organization in tandem with Store Managers, Senior Vice President & HR Director.
  • Designed, developed, and implemented National Sales Training that effectively drive top results for Nordstrom.
  • Drove #1 results in Full Line Stores
  • Nordstrom Anniversary Cup Winner, 2017.

Assistant Buyer

Nordstrom
05.2014 - 08.2015
  • Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends
  • Negotiated prices, discount terms and transportation arrangements for merchandise
  • Implemented consolidations and markdowns to promote higher gross margins

Education

Bachelor Degree - Public Relations

Northern ArizonaUniversity
Flagstaff, AZ
2008

Timeline

Sr. Program Manager, Manager

Nordstrom
08.2021 - Current

Recruiting Manager

Nordstrom
06.2020 - 08.2021

Program Manager Supporting Store Covid-19 Response

Nordstrom
03.2020 - 06.2020

Program Manager HR

Nordstrom
04.2019 - 06.2019

Nordstrom Store Manager

Nordstrom
06.2018 - 04.2019

Nordstrom Rack Store Manager

Nordstrom
03.2018 - 06.2018

Divisional Retail Merchandiser

Nordstrom NMG
08.2015 - 03.2018

Assistant Buyer

Nordstrom
05.2014 - 08.2015

Bachelor Degree - Public Relations

Northern ArizonaUniversity

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Danielle Wood