Danielle Woolard
Ormond Beach,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Well versed in food and beverage operations as well as guest services. Proven ability to enhance guest engagement and satisfaction through effective communication and order accuracy. Efficient with over 30 years experience in casual and fine dining. Consistently provides elevated service and unforgettable guest experiences. Proficient with Micros, Toast, Aloha and Maitre'D POS systems to place orders and manage accurate bills for guests.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Duke's Seafood
07.2021 - 07.2025
- Provided exceptional customer service and ensured satisfaction through attentive table management.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new servers on menu items, service protocols, and point-of-sale systems.
- Managed multiple tables simultaneously while maintaining a high level of accuracy in orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained cleanliness and organization of dining area to meet health standards consistently.
Server/Bartender/Assistant Manager
Pacific Grill
05.2013 - 03.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server/Bartender/Assistant Manager
Truffles Grill
11.2011 - 03.2013
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed orders efficiently, coordinating with kitchen staff to optimize service delivery.
- Trained new servers on menu knowledge and proper serving techniques, enhancing team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Monitored inventory levels, collaborating with management to ensure adequate supplies for operations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
GED -
Pierce College
Lakewood, WA07-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Order accuracy
- Point of sale operation
- Allergy awareness
- Beverage preparation
- Tableside etiquette
Timeline
Server/Bartender
Duke's Seafood
07.2021 - 07.2025
Server/Bartender/Assistant Manager
Pacific Grill
05.2013 - 03.2020
Server/Bartender/Assistant Manager
Truffles Grill
11.2011 - 03.2013
GED -
Pierce College