Danielle Wrice
Horn Lake,MS
Summary
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon
11.2023 - Current
- Operated equipment while observing standard safety procedures.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in reducing product damage by properly handling and storing materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
Medical Assistant
UAMS
06.2023 - 10.2023
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Implemented care and efficiency improvements to support and enhance office operations.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
Prime Urgent Medical Clinic
05.2022 - 06.2022
- Measured patient spirometry.
- Provided patient education to improve understanding and self-care.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Reduced wait times by promptly preparing examination rooms for incoming patients.
- Achieved timely follow-up on test results and referrals, ensuring proper care coordination for patients.
- Maintained clean and safe clinic environment to prevent injuries.
- Measured patient pulse oximetry.
- Communicated with patients and families to answer questions and provide reassurance.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Provided valuable support during emergencies by remaining calm under pressure and assisting with critical tasks as directed.
- Scheduled appointments and tests to coordinate patient care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Supported clinical research efforts by assisting with data collection, organization, and documentation as needed.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Completed EKGs and other tests based on patient presentation in office.
- Facilitated effective communication between patients, healthcare providers, and insurance companies by serving as a knowledgeable liaison on all matters related to billing and coverage.
- Assisted with medical research projects to apply and expand knowledge.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Material Handler/Human Resources Assistant
American Music And Sound
05.2021 - 02.2022
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Operated equipment while observing standard safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Reduced order processing time with streamlined material handling procedures.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Attached identifying tags to containers to mark with identifying shipping information.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Delivered exceptional customer service by addressing inquiries related to stock availability or shipment status promptly.
- Performed cycle counts and inventory control to accurately track product levels.
- Strapped items down over protective padding to secure throughout transportation.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Contributed to company''s sustainability efforts, recycling materials whenever possible and minimizing environmental impact.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in reducing operating costs by identifying opportunities for process improvement and waste reduction.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Packed items into appropriate containers for shipment.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Coordinated employee relocation processes.
- Aided staff with employee performance review paperwork and documentation.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted with creating employee handbooks and manuals.
- Participated in job fairs to recruit new talent.
- Tracked various statistics and kept detailed records to support human resources department.
Tourist Guide
Elvis Presley Enterprise
12.2020 - 01.2021
- Enhanced visitor experience by providing engaging and informative tours of various sites.
- Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
- Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
- Streamlined tour booking process by effectively managing reservations, payments, and confirmations.
- Improved customer retention rates by consistently delivering exceptional tours and maintaining strong relationships with clients.
- Maximized revenue generation with strategic marketing efforts targeting potential tourists in key demographics.
- Developed comprehensive knowledge of historical landmarks, cultural events, and natural attractions to provide accurate information during tours.
- Strengthened company reputation as a premier tourist guide service through consistently positive reviews from satisfied customers.
- Expanded company''s reach by offering diverse tour packages catering to different interests, such as history, art, nature, or cuisine-focused excursions.
- Fostered community involvement by participating in local festivals and events to promote tourism opportunities within the region.
Shift Leader
Zaxbys
10.2017 - 12.2019
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Cashier
KFC
06.2016 - 10.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Operated cash register to record transactions accurately and efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Helped customers complete purchases, locate items, and join reward programs.
- Upsold additional products and services to customers, increasing revenue.
- Processed refunds and exchanges in accordance with company policy.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
McDonald's
08.2015 - 02.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Operated cash register to record transactions accurately and efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Helped customers complete purchases, locate items, and join reward programs.
- Upsold additional products and services to customers, increasing revenue.
- Processed refunds and exchanges in accordance with company policy.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Associate of Applied Science -
Concorde Career College
Memphis, TN02.2024
High School Diploma -
Whitehaven High School
Memphis, TN05.2016
Skills
- Relationship Building
- Order Picking
- Purchase order verification
- Self-Motivated and Disciplined
- Supply Ordering
- Rigid packaging
- Tool and Supply Organization
- Unpacking merchandise
- Pallet Jack Operations
- Warehouse Logistics
- Loading Dock Operations
- Warehouse Management Systems
- Excellent driving record
- Problem-Solving
- Delivery Scheduling
- Record preparation
- Cycle Counts
- Furniture Moving
- Pallet Jack Operation
- Cardboard baling
- Hand and Power Tool Operation
- Warehouse Organization
- Warehouse environment safety
- Microsoft Excel
- Cargo Rigging
- Work Planning and Prioritization
- Stacking and Staging
- Storage Organization
- Attention to Detail
- Shipping and receiving
- Operations Support
- Damage Reports
- Order picking and processing
- Lean principles
- Inventory Tracking
- Materials handling and transport
- Inventory counting
- Operations Monitoring
- Logistics Management
- Safety Protocols
- Order Preparation
- Product Management
- Hazardous Materials Handling
- Equipment Troubleshooting
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for going above and beyond the call of duty.
- Mentored junior staff on new radiological equipment operation.
- Recognized for outstanding dedication to patient care.
- Achieved [Result] through effectively helping with [Task].
Timeline
Warehouse Associate
Amazon
11.2023 - Current
Medical Assistant
UAMS
06.2023 - 10.2023
Medical Assistant
Prime Urgent Medical Clinic
05.2022 - 06.2022
Material Handler/Human Resources Assistant
American Music And Sound
05.2021 - 02.2022
Tourist Guide
Elvis Presley Enterprise
12.2020 - 01.2021
Shift Leader
Zaxbys
10.2017 - 12.2019
Cashier
KFC
06.2016 - 10.2017
Cashier
McDonald's
08.2015 - 02.2016
Associate of Applied Science -
Concorde Career College
High School Diploma -
Whitehaven High School