Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

DANIELLE WRIGHT

New Port Richey

Summary

To be selected for a position in the administrative, management, or general office areas. I am innovative, can work independently or under supervision , I am productive at work and have skills and experience that will be an asset to any organization or employer.

Overview

23
23
years of professional experience

Work History

Lead Receptionist

All Pets Hospital
09.2024 - Current
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
  • Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Receptionist

Animals Best Choice
08.2019 - Current
  • Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations. Transmit information or documents to clients, using computer, mail, or fax machine. Receive payment and record receipts for services. Hear and resolve complaints from clients.

Receptionist

Pasco Animal Hospital
08.2018 - 07.2019
  • Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations. Transmit information or documents to clients, using computer, mail, or fax machine. Receive payment and record receipts for services. Hear and resolve complaints from clients.

Medical Receptionist

Fana Medical Group
05.2013 - 04.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing. Checked patient insurance, demographic, and health history to keep information current. Helped patients complete necessary medical forms and documentation. Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Veterinary Receptionist/Technician

Companion Animal Hospital
05.2009 - 05.2013
  • Perform laboratory tests and administer medications, and vaccines. Take and develop diagnostic radio graphs, using x-ray equipment. Transmit information or documents to clients using computer, mail, or fax machine. Schedule appointments and maintain and update appointment calendars. Performed routine and related clerical duties.

Receptionist

Cypress Creek Animal Hospital
03.2002 - 05.2009
  • Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations. Transmit information or documents to clients, using computer, mail, or fax machine. receive payment and record receipts. Hear and resolve complaints from clients. Assisted Veterinary Technicians with their duties.

Education

High School Diploma -

Gaither High School
Tampa, FL
06.2000

Skills

  • Effective organizational skills
  • Customer service focus
  • Workplace safety
  • Strong organization
  • Client relationship building
  • Time management expertise
  • Appointment scheduling
  • Billing and invoicing
  • Reception area maintenance
  • Document preparation
  • Staff training
  • Policy enforcement

Timeline

Lead Receptionist

All Pets Hospital
09.2024 - Current

Receptionist

Animals Best Choice
08.2019 - Current

Receptionist

Pasco Animal Hospital
08.2018 - 07.2019

Medical Receptionist

Fana Medical Group
05.2013 - 04.2018

Veterinary Receptionist/Technician

Companion Animal Hospital
05.2009 - 05.2013

Receptionist

Cypress Creek Animal Hospital
03.2002 - 05.2009

High School Diploma -

Gaither High School

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