Danielle Wykert
Haines City,FL
Summary
While working in two highly looked at retail stores I have developed strong communication and conflict resolution skills in a fast-paced, customer-focused environment. Seeking to transition into a new field by leveraging the ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to foster positive relationships and drive success in a new role.
Overview
9
9
years of professional experience
Work History
Substitute
Charter School USA
08.2021 - Current
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Provided timely feedback on assignments, helping students identify areas of improvement and gain confidence in their abilities.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Brick Specialist (Fulltime)
LEGO
07.2021 - Current
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Truck Team
Old Navy
11.2020 - 06.2021
- Received new stock and input values into the computer system.
- Stocked designated items on shelves, end caps, and displays.
- Kept work areas neat, clean and free from debris.
- Performed inventory control, such as counting, and stocking merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked shelves to match planogram images and instructions.
- Picked and packed order items.
- Greeted store customers and discussed needs.
- Supported inventory management goals by accurately tracking incoming shipments and updating stock records accordingly.
- Minimized backroom clutter by organizing overstock items systematically for easy retrieval when needed.
- Labeled products, rotated stock, and fronted merchandise for an appealing display.
Brick Specialist (Fulltime)
LEGO
07.2015 - 09.2020
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions accurately.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
A.A Degree - General Studies
Valencia College
Kissimmee, FL06.2019
Skills
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash register operation
- Guest accommodations
- Detail-oriented
- Guest relations
- Issue resolution
- Flexible schedule
Languages
English
Full Professional
Timeline
Substitute
Charter School USA
08.2021 - Current
Brick Specialist (Fulltime)
LEGO
07.2021 - Current
Truck Team
Old Navy
11.2020 - 06.2021
Brick Specialist (Fulltime)
LEGO
07.2015 - 09.2020
A.A Degree - General Studies
Valencia College
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