Danielle Wynne
Mantua,NJ
Summary
Detail-oriented Procedure Coordinator with expertise in scheduling coordination, patient communication, and EMR management. Proven track record in ensuring compliance and enhancing patient experiences.
Overview
21
21
years of professional experience
Work History
Procedure Coordinator
Inspira Cardiovascular Services
Mullica Hill, NJ
12.2020 - Current
- Coordinated scheduling for patient procedures and staff assignments.
- Managed communication between patients, physicians, and healthcare teams.
- Assisted in developing and updating procedural documentation and workflows.
- Ensured that all documentation was up-to-date and accurate.
- Acted as a liaison between internal teams and external vendors when necessary for Lifevests.
- Ensured compliance with HIPAA regulations and other applicable laws.
- Updated patient information in databases and adhered to confidentiality requirements.
- Assisted patients with canceling and rescheduling appointments.
- Instructed patients regarding how to prepare for appointments.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
- Updated patient records with appointment and billing information promptly.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Assisted patients in navigating healthcare services by providing information on available medical procedures and specialists.
- Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Resolved customer complaints or answered customers' questions.
Front Desk Receptionist
Inspira Cardiovascular Services
Mullica Hill, NJ
09.2004 - 12.2020
- Greeted patients warmly and managed front desk operations.
- Scheduled appointments using electronic health record systems.
- Answered phone calls and addressed patient inquiries effectively.
- Coordinated patient check-in and check-out procedures smoothly.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Managed billing inquiries and collected patient payments efficiently.
- Collaborated with medical staff to ensure seamless patient flow.
- Organized office files and maintained a tidy reception area.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Drafted professional business documents, spreadsheets, and correspondence.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
High School Diploma -
Clearview Regional High School
Mullica Hill06-1985
Skills
- Scheduling coordination
- Procedural documentation
- Patient communication
- EMR management
- Insurance verification
- Customer relationship management
Timeline
Procedure Coordinator
Inspira Cardiovascular Services
12.2020 - Current
Front Desk Receptionist
Inspira Cardiovascular Services
09.2004 - 12.2020
High School Diploma -
Clearview Regional High School