Danielle O'Neill
East Moline,IL
Summary
Organized and efficient Unit Program Coordinator with a track record of maintaining high productivity levels and meeting tight deadlines. Specialize in program development, resource management, and compliance monitoring. Excel in communication, leadership, and problem-solving, ensuring seamless coordination across diverse teams and projects.
Overview
17
17
years of professional experience
Work History
Unit Program Coordinator
United States Air Force, USAF
Scott Air Force Base, IL
02.2024 - 12.2024
- Developed and implemented unit-wide programs to ensure compliance with federal regulations.
- Coordinated with other departments to ensure timely completion of projects.
- Prepared and maintained personnel reports and records for officials and agencies.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Investigated any irregularities reported in the system and took corrective action as needed.
- Utilized payroll software efficiently to process payroll and generate necessary reports.
- Maintained confidentiality around sensitive employee information at all times.
Unit Program Coordinator
United States Air Force, USAF
Dyess Air Force Base, TX
03.2022 - 02.2024
- Developed ways to control and reduce environmental impacts and presented ideas to management.
- Coordinated with other service providers to ensure continuity of care for clients.
- Maintained accurate records of all client interactions using an electronic database system.
- Led strategic planning and implementation of long-range plans for environmental programs.
- Engaged in ongoing communication with government representatives regarding funding proposals.
- Connected clients with appropriate community agencies or organizations to access needed services.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
Voucher Examiner
United States Air Force, USAF
Dyess Air Force Base, TX
02.2021 - 03.2022
- Assisted departmental personnel in understanding various accounting processes related to vouchering systems.
- Reviewed and processed vouchers for payment accuracy and compliance with applicable laws, regulations, and policies.
- Reconciled or entered report discrepancies found in financial records.
- Advised staff on best practices for improving efficiency during voucher examination process.
- Provided technical assistance to internal customers regarding voucher payment issues.
- Participated in training sessions related to new software programs used in voucher processing operations.
- Performed periodic audits of accounts payable records to ensure accuracy of payments.
- Processed high-volume voucher batches according to established guidelines.
- Maintained a comprehensive database of all voucher transactions.
- Checked postings and documents for correctness, accuracy and proper coding.
- Ensured that all required forms were completed accurately before authorizing payments.
- Compiled data from multiple sources to create reports on voucher processing activities.
Member Service Representative
IHMVCU
East Moline, IL
07.2015 - 07.2016
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Handled customer complaints in an efficient and courteous manner.
- Processed cash and check deposits every day.
- Presented and explained services and products to meet member needs.
- Contacted customers about potential service upgrades, new services and account changes.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Monitored compliance with organizational security protocols when interacting with members.
- Prevented key account losses by researching discrepancies and correcting problems.
Bartender
Broken Saddle Saloon
Moline, IL
07.2013 - 07.2014
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Greeted guests with friendliness and professionalism.
- Completed regular bar inventories and daily requisition sheets.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Loan Officer
Quad Cities Postal Credit Union
Moline, IL
06.2012 - 06.2013
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Evaluated and approved loan applications based on established criteria.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Located and suggested loan packages that met client needs and priorities.
- Verified accuracy of loan documents prior to approval.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Recommended loan approvals and denials based on customer loan application reviews.
- Identified valuable solutions for customers with credit problems.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Stayed abreast of lending regulations, industry trends and market rates.
- Approved or denied loan applications and explained reasoning behind decisions.
- Analyzed financial data to determine the feasibility of granting loans.
Teller
Blackhawk Bank & Trust
East Moline, IL
09.2007 - 06.2012
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Maintained accurate records of all transactions and customer interactions.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Explained account information to customers in detail as needed.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Received and counted daily inventories of cash, drafts and checks.
- Maintained accurate records of all transactions for compliance purposes.
- Adhered to financial services security and audit procedures.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
Education
Associate of Arts - Business Management
Black Hawk College
Moline, IL06-2016
Skills
- Meeting facilitation
- Scheduling expertise
- Fiscal management
- Resource allocation
- Time management
- Conflict management
- Adaptability and flexibility
- Budget preparation
Accomplishments
CIV CAT 1 of the Quarter (4th Quarter, Group Level 2023)
CIV CAT 1 of the Quarter (4th Quarter, Squadron 2023)
CIV CAT 1 of the Quarter (2nd Quarter, Squadron 2023)
CIV CAT 1 of the Quarter (2nd Quarter, Squadron 2021)
CIV CAT 1 of the Quarter (3rd Quarter, Squadron 2021)
CIV CAT 1 of the Quarter (4th Quarter, Squadron 2021)
CIV CAT 1 of the Year (Group Level 2021)
CIV CAT 1 of the Year (Wing Level 2021)
Military Spouse of the Year (Squadron 2020)
References
References available upon request.
Timeline
Unit Program Coordinator
United States Air Force, USAF
02.2024 - 12.2024
Unit Program Coordinator
United States Air Force, USAF
03.2022 - 02.2024
Voucher Examiner
United States Air Force, USAF
02.2021 - 03.2022
Member Service Representative
IHMVCU
07.2015 - 07.2016
Bartender
Broken Saddle Saloon
07.2013 - 07.2014
Loan Officer
Quad Cities Postal Credit Union
06.2012 - 06.2013
Teller
Blackhawk Bank & Trust
09.2007 - 06.2012
Associate of Arts - Business Management
Black Hawk College
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