Danielle Young
Wilson,NC
Summary
Looking for the position of Recruitment Coordinator in a challenging and fast-paced environment where six years of experience providing administrative support, including performing internal and external communications, scheduling meetings, and coordinating travels and expenses. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Staff Assistant
Duke University School of Medicine Pediatric Medical Genetics
10.2021 - Current
- Schedule and coordinate arrangements for seminars and conferences and establish appointments, meetings and speaking engagements for supervisor; attend meetings to take minutes, provide information and serve as a resource person; interview callers; answer questions concerning departmental or divisional activities and transmit instructions and/or information to and from staff members; serve as liaison with administrative personnel and external agencies concerning University policies and procedures, grant administration and budgetary preparation and control
- Perform responsible administrative and secretarial duties of a complex and confidential nature in support of the Division of Medical Genetics to relieve eight faculty of varied clerical and administrative responsibilities and to maintain efficiency in organizational operations
- Organize and maintain divisional or departmental files of records, reports and correspondence required for reference and efficient operation of division or department; maintain up-to-date management and procedural manuals, directives, and related records; interpret new directives, policies and regulations and inform appropriate personnel of changes
- Advise and direct secretarial, clerical, or other personnel in the department or division; make work assignments and review work for accuracy and completeness
- Perform other related duties incidental to the work described herein
- Support the execution of a biannual Pompe Conference, including communicating with vendors and sponsors, tracking registrations, helping to construct and distribute conference materials, and setting up space reservations
- Coordinates travel for staff including registrations, hotel accommodations, and transportation
- Process purchase orders and supplies for faculty
- Calculate expenses, prepare expense reports and reimbursement requests
- Reconcile physicians' accounts and provide copies of all invoices, check requests, travel requests etc
- Associated with faculty members' accounts
- Review monthly financial reports from accounting for accuracy
- Ensure any discrepancies are resolved
- Proficient in Qgenda, Buy@Duke, Concur, and Epic.
Key Holder/Supervisor
Burlington Coat Factory
08.2017 - Current
- Implementing visual merchandising updates and standards
- Inventory management / Loss prevention
- Managing store employees to maintain efficiency and effectiveness
- Opening and Closing responsibilities
- Counting and depositing of incoming cash daily
- Ensure the proper opening and closing of the store, following all security protocols
- Activate and deactivate the alarm system as required
- Handle cash responsibilities, including preparing registers for the day
- Supervise and lead a team during shifts to ensure smooth operations
- Provide guidance and support to sales associates
- Delegate tasks and responsibilities efficiently
- Maintain high levels of customer satisfaction through exceptional service
- Address customer inquiries, concerns, and requests promptly
- Assist in resolving customer issues or complaints
- Assist in achieving sales targets and goals
- Promote upselling and cross-selling of products
- Train and mentor sales associates in effective selling techniques
- Assist in receiving and processing merchandise shipments
- Monitor and maintain appropriate inventory levels on the sales floor
- Conduct periodic stock checks and assist in inventory reconciliation
- Implement and uphold visual merchandising standards
- Ensure attractive displays and well-presented products
- Assist in store layout changes and product placement
- Handle and reconcile cash registers accurately
- Process customer transactions with precision
- Provide change and facilitate returns or exchanges
- Implement and enforce loss prevention policies and procedures
- Monitor store security and report any suspicious activities
- Participate in regular inventory audits as required
- Train new employees on store policies and procedures
- Conduct ongoing training sessions for the team
- Foster a positive and collaborative team environment
- Effectively communicate with store management and other key holders
- Relay important information to the team promptly
- Collaborate with colleagues to address operational challenges
- Responsible for securely storing and distributing keys
- Ensure adherence to all opening and closing procedures that involve key usage
- Ensure compliance with company policies and procedures
- Stay informed about any changes in store policies and effectively communicate them to the team.
Administrative Assistant
UNC Rex Healthcare North Carolina Heart and Vascular
11.2016 - 09.2021
- Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
- Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
- Utilizing critical thinking skills and decisive judgment in an often-hectic environment
- Possess the ability to work cohesively on a team and independently with minimal supervision
- Able to effectively utilize Microsoft Office suite, institutional systems, and other related systems
- Clearly and professionally communicates information during all patient communication
- Follow established customer service guidelines and strive to meet all reasonable patient requests
- Reliably routes patient to appropriate destination with warm transfer whenever possible.
Customer Service Supervisor (CSS)
Cary, NC
07.2014 - 08.2017
- Provide encouragement to employees to improve sales - increased by 25%
- Improve morale of employees and manage effectiveness
- Monitor compliance of cashiers with policies and procedures
- Training of employees
- Supervise and lead the customer service team
- Handle escalated customer issues and ensure prompt resolution
- Monitor and evaluate customer service interactions for quality assurance
- Train new customer service representatives on company policies and procedures
- Set performance goals and expectations for team members
- Ensure effective communication within the customer service team and with other departments
- Monitor key performance indicators (KPIs) related to customer service
- Identify opportunities for process improvement in customer service operations
- Develop and manage work schedules for customer service representatives
- Collaborate with other departments to enhance the overall customer experience
- Ensure compliance with company policies and procedures
- Gather and analyze customer feedback to identify areas for improvement
- Oversee the use of customer service technologies and tools
- Assist in managing the customer service budget.
Medical Office Assistant
Raleigh, NC
07.2016 - 11.2016
- Check in/out of patients, answering and directing calls
- Maintaining an environment of safety for patients, self and others
- Processing in-coming and out-going mail
- Answer phone queues, process faxes, and scheduling of appointments efficiently
- Obtaining insurance authorization filing and updating when necessary
- Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinic operations.
Department Lead
Miami, FL
07.2006 - 07.2014
- Process and display merchandise for the department
- Replenish stock when needed to maintain the presentation of merchandise
- Price change responsibilities and cashiering duties when needed.
Education
High School Diploma -
Greene Central High School
Snow Hill, NCAssociate in Science -
Wilson Community College
Wilson, NCSkills
- Document Control
- Scheduling
- Data Entry
- Bookkeeping
- Correspondence Preparation
- Microsoft Access
- Presentation Preparation
- Microsoft Excel
Timeline
Staff Assistant
Duke University School of Medicine Pediatric Medical Genetics
10.2021 - Current
Key Holder/Supervisor
Burlington Coat Factory
08.2017 - Current
Administrative Assistant
UNC Rex Healthcare North Carolina Heart and Vascular
11.2016 - 09.2021
Medical Office Assistant
Raleigh, NC
07.2016 - 11.2016
Customer Service Supervisor (CSS)
Cary, NC
07.2014 - 08.2017
Department Lead
Miami, FL
07.2006 - 07.2014
High School Diploma -
Greene Central High School
Associate in Science -
Wilson Community College
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