Danielle Zakrzewski
Toledo
Summary
Detail-oriented individual with a proven track record in customer and employee relations. Known for strong organization and time management skills, dedicated to improving workplace efficiency and employee satisfaction. I currently work in collections, auditing accounts, sending insurance claims, working with insurance companies for credentialing doctors, and trying to get claims paid. Previously working on payroll and benefits with employees and Doctors.
Overview
17
17
years of professional experience
Work History
RCM
PCDM as of August 2025(formally Frankel Dentistry)
Maumee
02.2017 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed payroll, benefits administration and employee relations activities.
- Managed payroll processes including timesheets, vacation requests, attendance tracking and payroll entry.
FCM
Fifth Third Bank
08.2009 - 01.2017
- I started as a teller, working with customers on all transactions, while posting payments, deposits, and withdrawals. While trying to upgrade services for these customers.
- Promoted to personal banker to help with customer issues, loans, credit cards, and investments.
- Promoted to Financial Center Manager. All of the above jobs are done daily, along with managing and training staff. Making employee schedules, vacation requests, interviews, etc.
Education
Some College (No Degree) -
Owens Community College
Perrysburg, OHSkills
- Computer skills
- Organization and time management
- Friendly, positive attitude
- Multitasking
- Teamwork and collaboration
- Coaching and mentoring
- Customer relationship management
- Payroll administration
- Collections
References
References available upon request.
Timeline
RCM
PCDM as of August 2025(formally Frankel Dentistry)
02.2017 - Current
FCM
Fifth Third Bank
08.2009 - 01.2017
Some College (No Degree) -
Owens Community College