Danielle Zarachowicz
Seattle,WA
Summary
Detail-oriented, creative thinker with excellent communication skills and 5+ years of program management experience. I thrive working both independently and also with a team. I'm always ready to tackle new challenges.
Overview
8
8
years of professional experience
Work History
Customer Success Coordinator
Vimly Benefit Solutions
Seattle, WA
10.2023 - Current
- Communicate with clients, brokers, and insurance carriers to administer accurate coverage and payments.
- Examine claims, records, and procedures to grant approval of coverage and ensure compliance with existing regulations set forth by the board of trustees.
- Facilitate communication between different departments in order to resolve issues quickly.
- Maintain accurate records of all member accounts using multiple database systems
Nanny
Private Care
Seattle, WA
06.2022 - 09.2022
- Followed nutrition guidelines to prepare meals and snacks and adhere to food safety protocols.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Provided safe transportation to and from activities and events.
Senior Student Success Specialist
General Assembly
Remote, U.S.
07.2021 - 06.2022
- Performed all the roles of a Student Success Specialist, plus:
- Scheduled and coordinated internal review meetings with multiple departments to assess course progress, as well as weekly team meetings to review performance progress, communicate current business trends, and relevant updates.
- Developed team strategy and goals in collaboration with matrix and global managers.
- Analyzed internal data to identify areas for improvement in operations, processes and products.
- Organized team activities to build camaraderie and foster a pleasant workplace culture.
Student Success Specialist
General Assembly
Remote, U.S.
09.2019 - 07.2021
- Provided guidance and support to students (250 students per quarter) and worked cross-functionally with local teams to ensure course learning goals were being met. Facilitated communication between different departments in order to resolve issues quickly.
- Managed the successful completion of all courses (10-20 per quarter) from beginning to end and ensured that all part-time and immersive students had the tools and resources they needed throughout the learner journey.
- Utilized crisis intervention strategies to help students dealing with difficult situations at school.
- Developed and implemented student engagement activities, such as student mixers and a bi-weekly student-facing newsletter.
- Processed student refunds and resolved student questions relating to finance and account support; kept data entry up-to-date, and maintained accurate student records for yearly course audits.
Front Lines and Marketing Associate
General Assembly
Boston, MA
06.2016 - 08.2019
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed staffing for 90% of campus workshops.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Tracked inventory and managed campus supply orders.
- Increased event registration by 10% by writing event copy and publishing to the GA website as well as designing promotional flyers and student handouts.
Education
Bachelor of Arts - Writing, Literature, & Publishing
Emerson College
Boston, MA08.2019
Certificate of Completion - Visual Design & Photoshop
General Assembly
Remote08.2019
Skills
- Proficiency in Google Suite: Sheets, Docs, Drive
- Proficiency in Microsoft Suite: Word, Excel, Powerpoint, SharePoint, Outlook
- Proficiency in Adobe Photoshop, InDesign, & Illustrator
Timeline
Customer Success Coordinator
Vimly Benefit Solutions
10.2023 - Current
Nanny
Private Care
06.2022 - 09.2022
Senior Student Success Specialist
General Assembly
07.2021 - 06.2022
Student Success Specialist
General Assembly
09.2019 - 07.2021
Front Lines and Marketing Associate
General Assembly
06.2016 - 08.2019
Bachelor of Arts - Writing, Literature, & Publishing
Emerson College
Certificate of Completion - Visual Design & Photoshop
General Assembly
Similar Profiles
Haley WallHaley Wall
Customer Success Coordinator at Vimly Benefit Solutions-RemoteCustomer Success Coordinator at Vimly Benefit Solutions-Remote
JORDYN COHNJORDYN COHN
Senior Client Manager at HR Solutions / Centura Benefit SolutionsSenior Client Manager at HR Solutions / Centura Benefit Solutions
Rebecca WoodsRebecca Woods
Absence Manager at New York Life Group Benefit SolutionsAbsence Manager at New York Life Group Benefit Solutions
Michael BradfordMichael Bradford
Delivery Courier at Uber EatsDelivery Courier at Uber Eats
Becks DeVriesBecks DeVries
Senior Social Strategist - Jordan | @jumpman23 at KinessoSenior Social Strategist - Jordan | @jumpman23 at Kinesso