Danielle Zavetsky
Cape Coral,FL
Summary
Professional with a strong background in Residential Program Management and providing direct support for adults with developmental disabilities. Longevity of 10 years experience in Human Services. Strong drive to contribute to positive outcomes for individuals and staff supported by providing person-centered services with a compassionate, empathetic approach. Demonstrated integrity, adaptability in fast-paced environment, effective leadership, and ability as a leader to adhere to all State and agency practices without deficiency for 5 years consecutively.
Overview
12
12
years of professional experience
Work History
Residential Program Manager
Unity House of Cayuga County
01.2021 - 09.2025
- Led program development and implementation, enhancing service delivery for residents.
- Mentored staff, fostering professional growth and improving team performance.
- Developed training materials, increasing staff competency in resident care protocols.
- Facilitated communication between departments, promoting a cohesive approach to resident needs.
- 10 Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Provided ongoing coaching and mentoring to staff members for professional growth and skill development.
- Developed strong relationships with residents' families through consistent communication, involvement in care planning, and addressing concerns promptly.
- 14 Implemented evidence-based practices for behavioral management to promote a safe living environment for all residents.
- Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
- Fostered a strong sense of teamwork among staff members by holding regular meetings, team-building activities, providing clear expectations, and recognizing accomplishments.
- Managed documentation requirements efficiently by maintaining accurate records on resident progress notes and
- Managed financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs.
- Improved safety protocols within the residential program with thorough staff training on emergency procedures and risk management.
- Provided crisis management and intervention during emergency situations.
Assistant Residential Program Manager
Unity House of Cayuga County
03.2020 - 01.2021
- Oversaw daily operations, ensuring compliance with program policies and regulations.
- Monitored resident progress, adjusting support strategies to meet evolving needs.
- Facilitated staff meetings to improve communication and address operational challenges.
- Maintained accurate records of client progress through diligent documentation practices and timely report submissions.
- Managed financial aspects of the residential program, including budgeting, expense tracking, and invoice processing.
- Facilitated community integration opportunities for clients by coordinating events, outings, and volunteer experiences.
- Implemented strategies to maintain a safe living environment for clients by addressing potential hazards and monitoring facility conditions.
Direct Support Professional
Unity House of Cayuga County
08.2015 - 03.2020
- Assisted individuals with disabilities in any way necessary to facilitate independence, safety and well-being in accordance with their care plan.
- Maintained accurate records of patient care, condition, progress and concerns.
- Planned daily outings with clients to assist with community integration as well as medical appointments and other errands.
- Developed rapport with individuals supported to create a trusting environment for person-centered, compassionate care.
- Responded appropriately to the physical, emotional and developmental needs of patients.
Waitress/ Hostess
Route 6 Cafe
04.2013 - 07.2015
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Quickly entered transactions in Point of Sale (POS) system to deliver prompt service.
Education
High School Diploma -
Wellsboro Area High School
Wellsboro, PA2014
Skills
- Certified in Strategies for Crisis Intervention and Prevention (SCIP-R)
- Expert in HIPAA compliance
- Familiar with Corporate Compliance practices
- Expert in client documentation, proper reporting & Medicaid billing practices
- Adept at prioritizing/managing deadlines/well-organized
- American Red Cross CPR/First Aid certified
- Conflict Resolution/ Behavior Management
- Person-centered care & Compassionate caregiving
- Medication administration (AMAP Certified)
- Crisis management
- Individualized support planning & implementation
- Daily living skills support
- Empathy and patience
- Critical thinking
Work History
Waitress Hostess,false,Waitress Hostess,Direct Support Professional,false
Timeline
Residential Program Manager
Unity House of Cayuga County
01.2021 - 09.2025
Assistant Residential Program Manager
Unity House of Cayuga County
03.2020 - 01.2021
Direct Support Professional
Unity House of Cayuga County
08.2015 - 03.2020
Waitress/ Hostess
Route 6 Cafe
04.2013 - 07.2015
High School Diploma -
Wellsboro Area High School
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