Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
Generic

Danielle Zednik

Allen

Summary

Dynamic healthcare leader with extensive experience in home health intake operations, specializing in Medicare, TRICARE, commercial, and managed care payors. Proven expertise in compliance oversight, referral management, departmental budgeting, auditing, vendor relations, and multi-regional acquisitions. Skilled at building high-performing intake teams, negotiating contracts, and implementing referral management portals to improve efficiency and accuracy. Adept at ICD-10 coding, PDGM diagnoses, and provider confirmation management, ensuring operational and financial alignment to support both patient care and organizational growth.

Overview

5
5
years of professional experience

Work History

Director of Intake

Standards Home Health
05.2024 - Current
  • Lead and manage the intake department, overseeing referral processing, benefit verification, and authorization requests for an average of 550 new referrals per week.
  • Develop and manage departmental budgets, ensuring efficient use of resources and alignment with agency financial goals.
  • Conduct regular audits of intake processes and documentation to ensure accuracy, compliance, and readiness for regulatory reviews.
  • Implemented and maintained referral management and payor portals (EpicCare, WellSky, Aidin, Aida, Ensocare, HealthShare Referral Management, Availity, NaviNet, payer portals), reducing processing errors and accelerating turnaround times.
  • Oversaw vendor relationships and negotiated contracts related to EMR systems, referral management tools, and intake operations support.
  • Partnered with executive leadership during multi-regional acquisitions, assisting with intake integration, EMR conversions, and payor contracting to ensure seamless transitions.
  • Managed multi-line phone systems and handled call escalations from referral sources, physicians, and patients to ensure service excellence and issue resolution.
  • Directed and supported an additional team responsible for obtaining provider follow confirmations, ensuring compliance with CMS and payor requirements.
  • Applied knowledge of ICD-10 coding and PDGM diagnoses to support intake accuracy, episode setup, and reimbursement optimization.
  • Led talent acquisition efforts for the intake department, including sourcing, interviewing, hiring, and onboarding new staff, strengthening team capacity and reducing turnover.
  • Coordinate with physicians, hospitals, and case managers to obtain signed orders and clarify care plans.
  • Partner with revenue cycle, scheduling, and clinical management to ensure accurate episode setup and alignment with PDGM requirements.
  • Train, mentor, and evaluate a team of 10 intake specialists, 4 Data Entry Specialists, and 2 Sales Operational Specialists, instilling best practices in accuracy, compliance, and patient service.
  • Monitor KPIs such as referral conversion rate, reporting directly to executive leadership.
  • Developed intake SOPs, reducing errors in patient demographic entry and improving payor compliance audits.

Intake Coordinator

AccentCare Home Health
11.2020 - 05.2025
  • Process and manage referrals from hospitals, physicians, and case managers, ensuring accurate documentation and smooth intake transitions.
  • Utilize referral portals (EpicCare, WellSky, Aidin, Aida, Ensocare, HealthShare Referral Management) to review, track, and manage incoming referrals.
  • Manage intake documentation using Forcura, ensuring timely receipt, review, and routing of patient records and physician orders.
  • Track and coordinate referral progress using Salesforce, maintaining visibility for sales, clinical, and operations teams.
  • Communicate with referral sources to obtain required documentation and signed physician orders to support timely admissions.
  • Enter and maintain accurate patient demographic information in Homecare Homebase (HCHB) and other EMR systems.
  • Assist intake leadership with special projects, audits, and compliance reviews to support departmental efficiency.

Education

Associates of Art - Teaching

Collin College
Plano, TX
08.2025

Skills

  • EMR Systems: Homecare Homebase (HCHB), WellSky, Axxess
  • CRM and Productivity Tools: Mondaycom, Forcura, Salesforce
  • Referral Portals: EpicCare, WellSky, Aidin, Aida, Ensocare, HealthShare Referral Management, Availity, Weystar, Palmetto GBA
  • Coding & Reimbursement: ICD-10, PDGM Diagnosis Grouping
  • Operations Tools: Microsoft Excel (advanced), SharePoint
  • Phone Systems: Multi-Line Call Management & Escalation Handling

Core Competencies

  • Home Health Intake & Admissions Management
  • Departmental Budgeting & Expense Oversight
  • Internal Auditing & Process Compliance
  • Referral Management Portal Experience: EpicCare, WellSky, Aidin, Aida, Ensocare, HealthShare Referral Management
  • Medicare, Medicaid, TRICARE, and Commercial Payor Knowledge
  • Authorization & Eligibility Verification (Medicare Advantage, BCBS, Cigna, WellMed, United Healthcare, Devoted, etc.)
  • Vendor & Contract Management
  • Multi-Regional Acquisition Support & Integration
  • ICD-10 Codes & PDGM Diagnosis Management
  • Multi-Line Phone Systems & Call Escalation Resolution
  • Oversight of Provider Confirmation Teams (physician follow agreements)
  • Talent Acquisition: Sourcing, Interviewing, & Onboarding
  • Physician Order Processing & Referral Coordination
  • Workflow Optimization & KPI/Metric Reporting
  • Staff Training, Supervision & Leadership

Timeline

Director of Intake

Standards Home Health
05.2024 - Current

Intake Coordinator

AccentCare Home Health
11.2020 - 05.2025

Associates of Art - Teaching

Collin College

Similar Profiles

CREATE PROFILE