Danielle Zervos
Summary
To obtain a position within your company, doing any job fitting to my experience.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Prestige Health Service
08.2021 - 06.2023
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
- Collect and prepare laboratory specimens
- Perform basic laboratory tests
- Instruct patients about medication and special diets
- Prepare patients for x-rays, blood work, and other procedures
- Take and record vital signs and medical histories
- Assist with minor surgical procedures
- Sterilize medical instruments
- Provide patient education on health maintenance and disease prevention
- Document patient care services by charting in patient and department records.
Shift Manager
McDonald's
07.2019 - 08.2021
- Resolved customer complaints regarding sales and service.
- Monitored customer preference to determine focus of sales efforts.
- Planned and directed staffing , training , and performance evaluations to develop and control sales and service programs.
- Managed staff , prepared work schedules and assigning specific duties.
- Performed sales floor work , such as greeting or assisting customers , stocking shelves , or taking inventory.
- Maintained sanitation , health , and safety standards in work areas.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
SOLUTIONS SPECIALIST
Verizon Wireless
12.2015 - 10.2017
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Customer's first point of contact.
- Trained to deal with wide range of issues including technical support, billing, pricing, setting up new service, canceling existing service and making changes to account.
- Addressed customer care inquiries in timely and accurate fashion.
Education
Certification - Medical Assistant
Dorsey College
Woodhaven, Mi09.2021
No Degree - Hospital Corpsman
United States Navy
Chicago, IL03.2013
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Customer Relationship Management
- Creative solutions
Timeline
Medical Assistant
Prestige Health Service
08.2021 - 06.2023
Shift Manager
McDonald's
07.2019 - 08.2021
SOLUTIONS SPECIALIST
Verizon Wireless
12.2015 - 10.2017
Certification - Medical Assistant
Dorsey College
No Degree - Hospital Corpsman
United States Navy