Danielle A. Motts
Nampa ,ID
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated,with proven track record of providing exceptional customer service .Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
DICKS SPORTING GOODS
10.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Authored business documents to organize and emphasize information quickly and effectively.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Specialist
Dick's Sporting Goods
10.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Developed customer service improvement initiatives to decrease customer wait times.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Administrative Coordinator (Bookkeeper)
Sprouts Farmers Market
01.2023 - 08.2023
- Providing benefit information, such as 401K, health, dental and vision insurance
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Onboarding new team members, processing I-9 background checks
- Managing store money daily, managing registers that are working properly
- Running daily reports and working hand and hand with Store Manager and Assistant Store Manager
- Adjusting employee timecards with any corrections as well as making sure payroll is closed out on Monday’s
- Ordering supplies for all departments in the store that are needed
- Inputting schedules into database
- Closing out daily books, paperwork and inputting into database.
Sales Floor Team Member
KOHL’S
10.2014 - 01.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Customer Service/Cashier
CARTER’S
09.2013 - 10.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service/ Cashier
BIG LOTS
06.2011 - 09.2013
- Handled cash/credit card transactions
- Handled incoming and outgoing calls as needed to provide customer support
- Assisting customers with refunds, exchanges, questions, comments, complaint, and concerns
- Stocked shelves and go backs
- Excellent customer service satisfaction
- Made sure the front end was clean and neat.
Education
Diploma -
Saint Paul High School
Santa Fe Springs, CACertification - Ultrasound
ATI College
07.2015
General Education, Sports Physical Therapy
Cypress College
Cypress, CA2013
Skills
- Project Planning
- Microsoft Office
- Rewards Programs
- Data Management
- Administrative Support
- Workflow Planning
- Document Retrieval
- Phone Call Answering
- Business Correspondence
- Customer Relations
- Computer Skills
- Data Entry
- Customer Service
- Office Administration
- Time Management
- Filing
- Customer Assistance
- Work Ethic and Integrity
Timeline
Administrative Coordinator (Bookkeeper)
Sprouts Farmers Market
01.2023 - 08.2023
Administrative Assistant
DICKS SPORTING GOODS
10.2015 - Current
Customer Service Specialist
Dick's Sporting Goods
10.2015 - Current
Sales Floor Team Member
KOHL’S
10.2014 - 01.2015
Customer Service/Cashier
CARTER’S
09.2013 - 10.2013
Customer Service/ Cashier
BIG LOTS
06.2011 - 09.2013
Diploma -
Saint Paul High School
Certification - Ultrasound
ATI College
General Education, Sports Physical Therapy
Cypress College
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