DANIELLE GRIFFIN
Byram,MS
Summary
Goal-oriented and quality-driven professional seeking to diversify and expand skill set within a progressive and professional organization. Proficient in communication, customer service, business administration, and documentation. Responsive communicator who proactively takes initiative to learn new systems, industries, and processes. Experienced in handling customer interactions and resolving issues promptly, utilizing effective communication and empathy to build strong customer relationships. Demonstrates a track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
United Healthcare Insurance/Concentrix
10.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative/Advisor II
EyeMed/Concentrix
07.2024 - 09.2024
- Communicated with members to assist in scheduling yearly eye exam
- Maintained above average DPH(dials per hour) each shift
- Documented the results of each call in order to have a record of conversations for the future references, searches, and/or claims
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sr Advisor I
Insulet/Concentrix
10.2023 - 07.2024
- Answered calls to assist patients with their medical devices
- Provide high quality service to the request, requirements, concerns, questions, complaints and claims of the patient via inbound calls
- Searched, confirmed, and updated medical profiles to help patients in need
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Guest Service Agent
Hilton Garden Downtown Jackson
05.2022 - 09.2022
- Administering check ins and check outs, assigning rooms, and issuing keys
- Coordinating with the other staff to ensure guest happiness
- Sharing information about nearby attractions and good food in the city
Front Desk Clerk
Pwt Customz
07.2020 - 05.2022
- Answer all calls and inquiries concerning the tint department
- Prepare and open the store daily
- Checked every guest in, while scheduling appointments for two separate locations
Front of House Manager
Zea Rotisserie & Bar
10.2019 - 03.2020
- Greeted guests with a smile upon entrance
- Worked with a computer program to help seat the guests at available tables/bar area around the restaurant
- Assisted CAs with clearing and sanitizing dirty tables
Education
Associates of Science - Sports Medicine
Skills
- Leading
- Problem Solving
- Communication
- Client-Focused
- Customer Service
- Scheduling & Tracking
- Operational Support
- Policy & Procedure
- Active listening
- Call center experience
- Complaint handling
Timeline
Customer Service Representative - United Healthcare Insurance/Concentrix
10.2024 - 01.2025
Customer Service Representative/Advisor II - EyeMed/Concentrix
07.2024 - 09.2024
Sr Advisor I - Insulet/Concentrix
10.2023 - 07.2024
Guest Service Agent - Hilton Garden Downtown Jackson
05.2022 - 09.2022
Front Desk Clerk - Pwt Customz
07.2020 - 05.2022
Front of House Manager - Zea Rotisserie & Bar
10.2019 - 03.2020
Hinds Community College - Associates of Science, Sports Medicine
Similar Profiles
Stephanie RuarkStephanie Ruark
Insurance Agent at Farmers Insurance / United Healthcare InsuranceInsurance Agent at Farmers Insurance / United Healthcare Insurance
Tracie HensonTracie Henson
Customer Service Agent /M & R DSNP Specialist at Concentrix / Client; United HealthcareCustomer Service Agent /M & R DSNP Specialist at Concentrix / Client; United Healthcare
Suzanne BanvilleSuzanne Banville
Complex Customer Care Advocate at United Healthcare InsuranceComplex Customer Care Advocate at United Healthcare Insurance