Danielle Haynes
Charleroi,PA
Summary
Dedicated Senior Patient Advocate Representative highly effective at getting patients connected with valuable resources. Technologically savvy and successful in managing large caseloads on-site and remotely with 8 years of successful career experience in large hospital environments.
Overview
20
20
years of professional experience
Work History
Senior Patient Advocate
HRSI
Philadelphia, PA
03.2015 - Current
- Enhanced patient satisfaction by addressing concerns and providing empathetic support in a timely manner.
- Streamlined communication between patients, healthcare providers, and insurance companies to ensure accurate billing and coverage information.
- Managed high-stress situations effectively, maintaining professionalism and composure while advocating for patient needs.
- Established strong relationships with patients and families, fostering trust and open communication throughout the care process.
- Navigated complex insurance policies on behalf of patients, negotiating coverage approvals for necessary treatments.
- Actively participated in professional development opportunities aimed at expanding my skills and knowledge within the patient advocacy field.
- Worked effectively with staff from all departments to coordinate resolutions.
- Entered details into computer systems and managed database of information.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Trained new Patient Advocates, ensuring consistent quality of service across the department.
- Identified opportunities for process improvements within the patient advocacy program, resulting in more efficient workflows and better outcomes for patients.
Scheduling Representative
Canonsburg Hospital
Canonsburg, PA
03.2004 - 03.2015
- Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
- Optimized resource allocation for staff members by monitoring workload and adjusting schedules accordingly.
- Supported management in meeting project deadlines through effective coordination of resources and time-sensitive tasks.
- Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
- Collaborated with team members to ensure seamless communication regarding schedule changes, updates, and special requests.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
Education
Bachelor of Arts - Healthcare
University of Phoenix
Tempe, AZ05.2015
Skills
- Problem-solving abilities
- Critical thinking
- Organizational skills
- Cross-functional coordination
- Team collaboration
- Effective communication
- Time management
- Healthcare knowledge
- Medicaid Knowledge
- Proficient in Excel
Timeline
Senior Patient Advocate
HRSI
03.2015 - Current
Scheduling Representative
Canonsburg Hospital
03.2004 - 03.2015
Bachelor of Arts - Healthcare
University of Phoenix
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