Summary
Overview
Work History
Education
Timeline
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Danielle Colleen Washington

Farmington Hills,Michigan

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

11
11
years of professional experience

Work History

Appraiser II

City Of Detroit / OCFO - Treasury
Detroit
04.2021 - Current
  • Assess residential properties using desktop and field reviews for sales misaligned with neighborhood ECFs (Economic Condition Factor).
  • Assess and process Property Transfer Affidavits, Principal Residence Exemptions, and Requests to Rescind in accordance with the State Tax Commission's guidelines.
  • Maintain PRE-Audit records and manage PRE-Audit escalations
  • Provide taxpayers with property-related information in accordance with the State Tax Commission's guidelines.
  • Assisted in the facilitation of team meetings and training for the PRE-Audit.
  • Conducted field and desktop reviews to assess the condition of real property for ABOR/MBOR appeals and hearings related to contested real property assessments.
  • Representing the City of Detroit in MTT (Michigan Tax Tribunal) hearings regarding the appeal of the removal of the PRE from the PRE Audit.
  • Developed spreadsheets for the Sales Team Email Audit and PRE-Audit Errors to monitor the annual volume of received emails and track denial errors originating from assessors' errors.
  • Quality Control of the PRE-Audits received for Phases I and II, verifying that all audits comply with the guidelines set by the State Tax Commission.

Product Support Specialist

MD Hearing Aid
10.2017 - 04.2021
  • Evaluated customer account information.
  • Assisted with routine inquiries and recommended improvements to prevent customer escalations.
  • Processed customer orders, addressed and resolved any inquiries or concerns, and gathered customer feedback to improve service quality.
  • Oversaw the completion and organization of account forms.

Office Manager

Sassy Republic
07.2014 - 09.2017
  • Responsible for overseeing the financial management of the office.
  • Training of administrative staff in office policies and procedures.
  • Interviewed and onboarded new employees, scheduled appointments, and managed the inventory of the office.
  • Prepared and processed the payroll for all employees.

Financial Aid Adviser

Ross Medical Education Center
09.2013 - 06.2014
  • Reviewed financial aid applications and verified the accuracy of information provided by applicants.
  • Provided guidance to students on the cost of attending college and various types of financial aid available.
  • Assisted with completing FAFSA forms, loan documents, promissory notes, and other related paperwork.

Education

Wayne State University
Detroit, MI

Timeline

Appraiser II

City Of Detroit / OCFO - Treasury
04.2021 - Current

Product Support Specialist

MD Hearing Aid
10.2017 - 04.2021

Office Manager

Sassy Republic
07.2014 - 09.2017

Financial Aid Adviser

Ross Medical Education Center
09.2013 - 06.2014

Wayne State University

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Danielle Colleen Washington