Danielle (Danni) Pic'l
Claremont,CA
Summary
Detail-oriented and highly organized professional with a Bachelor's degree in Business Management and Economics from the University of California, Santa Cruz. Extensive experience in customer service, office administration, and personal assistance. Proven track record in handling customer inquiries, managing office tasks, and supporting executive projects. Adept at multitasking, maintaining effective communication, and providing high-level support in dynamic environments.
Overview
5
5
years of professional experience
Work History
Receptionist and Office Administration
Shadowbrook Restaurant
10.2022 - 07.2024
- Answered phones and managed customer reservations, inquiries, and concerns, ensuring a positive guest experience.
- Handled gift card transactions and managed detailed customer information with accuracy.
- Supported managers with special projects and ensured smooth execution of special reservation requests.
- Coordinated seating arrangements and communicated messages across departments.
- Managed office supplies, implemented organization, and handled POS system operations.
- Developed and implemented an online taxi log system, migrating data from a hard copy log to the new digital database. This transition enhanced organization, reliability, and efficiency in managing taxi logs.
- Developed a comprehensive outline for management, detailing common customer inquiries and appropriate responses for use by receptionists.
- Conducted a pricing survey of local competitors, compiled and analyzed data to recommend menu pricing adjustments to management and the owner.
- Assisted in decorating the restaurant for holiday events, contributing to a festive atmosphere and enhancing customer experience.
Personal Assistant
Katsi Roa
08.2019 - 08.2020
- Assisted with various personal and professional projects, demonstrating flexibility and attention to detail
- Managed schedules, coordinated tasks, and supported executive needs in a confidential manner.
Education
Bachelor of Arts in Business Management and Economics -
University of California, Santa Cruz
Skills
- Detail Oriented
- Creative
- Organization
- Leadership
- Customer Service
- Project Coordination
- Clerical Support
- Scheduling
Additional Information
- Excellent communication skills with experience in interdepartmental coordination.
- Skilled in creative problem-solving to address customer and management needs.
- Passionate about food and wine, with a strong interest in the culinary industry.
Timeline
Receptionist and Office Administration
Shadowbrook Restaurant
10.2022 - 07.2024
Personal Assistant
Katsi Roa
08.2019 - 08.2020
Bachelor of Arts in Business Management and Economics -
University of California, Santa Cruz
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