Danielle DuBose
Atlanta,GA
Summary
Aspiring Product Manager with a robust background in IT systems and cross-functional leadership. Proven success in translating user requirements into scalable product strategies that enhance efficiency, sales, and customer satisfaction. Proficient in Agile methodologies, backlog management, and developing Tableau dashboards to support executive decision-making. Certified in ITIL 4 Foundations and experienced with tools such as SAP, CRM platforms, Jira, and BigQuery.
Overview
4
4
years of professional experience
Work History
Project Specialist- Rental Business
The Home Depot
Atlanta, GA
11.2022 - Current
- Built and launched a custom ticketing system that automated manual processes, transforming 30% of team workflows, and accelerating turnaround time for key business operations.
- Drove supplier accountability by leading vendor performance reviews and QBRs, aligning KPIs to business goals, and improving fulfillment accuracy.
- Produced Tableau dashboards and data reports that supported decision-making in operations, finance, and vendor strategy.
- Developed MVP strategy for over 1,200 retail locations using competitive analysis and user research.
- Owned backlog management in collaboration with engineering, IT, and finance, ensuring prioritized workstreams were aligned with stakeholder goals and business outcomes.
- Facilitated Agile ceremonies (sprint planning, retrospectives, backlog grooming), driving delivery rhythm, and transparency across teams.
- Acted as the liaison between customer experience and business priorities, translating insights into actionable feature requirements and product enhancements.
IT Help Desk
The Home Depot Inc
Atlanta, GA
01.2022 - 11.2025
- Provided frontline technical support, resolving high-volume tickets with a customer-centric focus.
- Partnered with engineering and product teams to report trends, and identify usability improvements.
- Trained new help desk associates, and streamlined onboarding through documentation and hands-on guidance.
Software Support Representative
NCR Global Headquarters
Atlanta, GA
- Collected and analyzed user feedback to support product roadmap decisions.
- Authored internal support documentation to standardize troubleshooting across teams.
- Collaborated with engineering and QA to troubleshoot and resolve software issues in live environments.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT04-2026
HIGH SCHOOL DIPLOMA -
Chapel Hill High School
Skills
- Product Strategy
- Agile Development
- Vendor & Stakeholder Leadership
- Tableau Reporting
- MVP Definition
- Cross-functional collaboration
- Business Insights
- Metrics & Analytics
- Documentation & QA
- User Research
- CRM Systems
- SAP
- BigQuery
- User Story Management
- Backlog Management
Professional Development
- Industry Engagement: Active participant in IT industry seminars and workshops, staying ahead of trends particularly in IT systems.
Timeline
Project Specialist- Rental Business
The Home Depot
11.2022 - Current
IT Help Desk
The Home Depot Inc
01.2022 - 11.2025
Software Support Representative
NCR Global Headquarters
Bachelor of Science - Information Technology
Western Governors University
HIGH SCHOOL DIPLOMA -
Chapel Hill High School
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