Summary
Overview
Work History
Education
Skills
Timeline
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DANIELLE EDGELL ABLES

Easley,South Carolina

Summary

My cheerful, patient, and self motivated personality has helped me grow in the customer service industry for 4+ years. I am quick witted with any form of technology and enjoy being able help anyone in any way I can.

Overview

3
3
years of professional experience

Work History

Night Shift Manager

All Star CSR
Campobello, SC
11.2020 - 01.2022
  • As a customer service representative with All Star CSR I accept phone calls and help customers and potential customers book, reschedule, confirm, and cancel appointments
  • I answer questions for the customers,I dispatch technicians, call customers with estimated arrival times, help technicians re-route if need be, and I help my co-workers with any questions or concerns they have for our 12 companies and all their information.I also send emails to our companies for every booked call or cancelled appointment stating the customer information, the issue, and the date and time it was booked or cancelled.

TNA

Pruitt Health of Pickens
Six Mile, SC
06.2020 - 08.2020
  • At the Pickens Pruitt Health nursing home my position is a TNA
  • As a TNA I set up breakfast, lunch, and dinner for my residents along with changing briefs and clothes, bathing, brushing teeth, brushing hair, and getting them ready to start and end their days.I chart every food and liquid they ingest, I chart behavioral changes, and watch for physical changes Incase of decline in life or even resident abuse
  • I also comfort them when in need and love them as my own family.

Great Clips
11.2019 - 06.2020
  • At Great Clips I was a receptionist while attending cosmetology school
  • I would greet every customer, take phone calls, wash, disinfect, and sanitize combs and brushes
  • I would also sweep up the stylists hair off the floor, check customers into our system, wash, dry, fold, and put away towels and capes, every Sunday I detail clean the store, clean the bathroom, take out the trash, clean the break room, and sweep the store after closing.

Kohl’s
09.2019 - 12.2019
  • My position was a Kohl’s winter seasonal cashier
  • My task included greeting every customer, handling money, ringing up customers, directing customers to the correct departments, organizing my station, selling credit cards, and cleaning the lobby area when closing.

Marshall’s
02.2019 - 05.2019
  • As a coordinator in the home department my tasks included taking tanks with the merchandise on them and pulling them out to the sale’s floor, emptying the tanks by putting the merchandise in its designated place, designing end caps with seasonal merchandise to increase sales, helping customers by ringing them up on the register, helping them find items in person and over the phone, and loading furniture into the customers vehicles
  • As a coordinator I also helped take charge of the cashiers, organize the store daily, help lead meetings, and I also became part of the I-Care program by constantly helping the company stop customers from stealing by using basic customer service skills
  • I left this job due to consistent lack of communication as to what my job was and what I was supposed to be doing and their limitations and what I was being told to do.

Academy Sports and Outdoors
06.2018 - 08.2018
  • As a summer seasonal team member at Academy Sports and Outdoors I would greet, help, and check out the customers on the register, take phone calls and direct the customers as needed, I would clean the front end of the store, when instructed by the manager I would help employees with tasks such as folding and putting out clothes and restocking merchandise, and stocking drinks as needed or instructed.

Goody’s
11.2017 - 01.2018
  • My tasks as a winter seasonal sale’s associate at Goody’s include greeting, helping, and checking out the customers, taking phone calls and directing the calls to the line needing to be reached, restocking merchandise, zoning the merchandise, cleaning the store, and closing the store at the end of the night shift.

Dollar Tree
04.2017 - 07.2017
  • As a Dollar Tree cashier my responsibilities required me to greet, help, and check out customers on the register, stock drinks as needed, zone the merchandise, and clean the store before the end of night closing
  • I left this job due to being assaulted and being sexually harassed by a customer.

cashier

McDonalds
06.2015 - 08.2015
  • At McDonald’s I took orders on the register, I would clean the bathroom, lobby, and back of the store, and I took out the trash
  • I also made ice cream, fries, coffee, and tea.

Education

GED -

the Adult Learning Center

Skills

    Efficient Time Management

    Excellent Communication Skills

    Able to work in a quick mannered environment

    Self Motivated

    Multitasking

    Works well with others and individually

Timeline

Night Shift Manager

All Star CSR
11.2020 - 01.2022

TNA

Pruitt Health of Pickens
06.2020 - 08.2020

Great Clips
11.2019 - 06.2020

Kohl’s
09.2019 - 12.2019

Marshall’s
02.2019 - 05.2019

Academy Sports and Outdoors
06.2018 - 08.2018

Goody’s
11.2017 - 01.2018

Dollar Tree
04.2017 - 07.2017

cashier

McDonalds
06.2015 - 08.2015

GED -

the Adult Learning Center

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DANIELLE EDGELL ABLES